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How Does One Report a Hospital for Negligence or Poor Care?

 
Anonymous Coward
User ID: 754486
United States
06/17/2010 03:09 AM
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How Does One Report a Hospital for Negligence or Poor Care?
does the hospital generally have a board of review or oversite committe that complaints should be sent to?

is there any state agency charged with monitoring the care and services quality provided?

is there any way to appeal the crazy charges?
Anonymous Coward
User ID: 998408
United States
06/17/2010 03:27 AM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
don't know about charges...but the hospital should have an Ombudsman who you can bring up your complaints to.

As far as government oversight, you want to contact JCAHO, The Joint Commission on hospital acreditation... Here's the link to the page to report a problem: [link to www.jointcommission.org]
Anonymouse Coward
User ID: 996395
United States
06/17/2010 03:32 AM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
If it is a billing only issue or you are willing to give them a chance to fix it themselves, contact the finance department ($ issues) or pt. relations or ombudsman of the hospital. You could prob. just call their main operator and state you wish to file a complaint and they will route you onwards. If you feel the issue is very dangerous, endemic to their system, etc, contact "The Joint Commission" (most widely used hospital accreditation agency, although there are others))if they are private, or CMS (Center for Medicare / Medical) if they are publicly funded and I guarantee you, you will have their attention. You can also contact your states's health board. If it is just a billing issue though, be aware that typically nursing services and other staff member's time are not directly billed for and are instead rolled into to obscene charges (such as $30 bucks per over the counter antacid pill I was charged once during a hospital stay). If you don't mind speaking publicly about the issue, I can provide more targeted suggestions with more information.
Anonymous Coward (OP)
User ID: 754486
United States
06/17/2010 03:41 AM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
If it is a billing only issue or you are willing to give them a chance to fix it themselves, contact the finance department ($ issues) or pt. relations or ombudsman of the hospital. You could prob. just call their main operator and state you wish to file a complaint and they will route you onwards. If you feel the issue is very dangerous, endemic to their system, etc, contact "The Joint Commission" (most widely used hospital accreditation agency, although there are others))if they are private, or CMS (Center for Medicare / Medical) if they are publicly funded and I guarantee you, you will have their attention. You can also contact your states's health board. If it is just a billing issue though, be aware that typically nursing services and other staff member's time are not directly billed for and are instead rolled into to obscene charges (such as $30 bucks per over the counter antacid pill I was charged once during a hospital stay). If you don't mind speaking publicly about the issue, I can provide more targeted suggestions with more information.
 Quoting: Anonymouse Coward 996395


the whole thing was a big stroke. from the beginning there was a systematic effort to push their services even with no indication that it was necessary to do so.

then the bill comes $1,000 for 1 x-ray? $600 for an inhaler?? ok, i'm willing to pay the pentagon $600 for a hammer because i know a hammer has value. shit, in certain situations a hammer is worth twice that amount. A fucking claw hammer can pound IN and take out a nail both! let's see an inhaler do that.

the inhaler was plastic as well and did nothing.

um...$2,000 for the bed? for one night. not even the donald charges 2K for a nights lodging.

$600 for a dose of antibiotics.

Seriously, why dont they just write one hundred gazillion dollars and No/100. just set things up so that if you get pneumonia they spin a little card thing and the arrow lands on YOU DIE or YOURE BANKRUPT. So the trip for antibiotics after hours ends up an $8K bill.

whoever pays or doesnt pay...the system is done bust. o' course ol bammy may be able to patch things up. id one notice that many fine community inner ear city folk is doin well in skoolin and suchforth. i done noticed that many a fine city have a martine lutheran king drive of such and whatnot and it usually be in a very glamtankerous part o town that even ol orpah don wanna getforth into
Anonymous Coward
User ID: 976114
United States
06/17/2010 09:42 AM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
your state's department of health is who to report to, now if they actually do anything about it is another story...
mstevenson522
User ID: 19731539
United States
07/14/2012 02:28 AM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
I would love to report Princeton Community Hospital I went in with chest on 7-13-12 Got took in by Princeton rescue squad got there aout 9:30pm never got seen by a doctor for app.an hour then all they ordered was a nitro tablet had a heart rate of 180 and blood pressure was way up then still didn't have anything done at app.1:30 another doctor came in and said they were going to send me home all the test came back clear but still had a high heart rate.
Michael Stevenson
Anonymous Coward
User ID: 5216010
United States
02/11/2013 07:36 PM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
don't know about charges...but the hospital should have an Ombudsman who you can bring up your complaints to.

As far as government oversight, you want to contact JCAHO, The Joint Commission on hospital acreditation... Here's the link to the page to report a problem: [link to www.jointcommission.org]
 Quoting: Anonymous Coward 998408


I brought my father out to the ottumwa regional hospital at 845 this morning with problems breathing he is a diabetic they came back to the room at 245 saying he was going to be admitted finally at 645 I flagged down a lady ashley from the lab and she went and got my father food and drink. My father pushed his call button and I watched from the hall and they ignored his call I am not very happy with this hospital I told them several times my father is diabetic and has not eaten nor had his metphormine and they nurses I told jus said ok and did not do anything about it. I am very upset with the hospital care something needs to be Done thank you

Shamica
Dominus

User ID: 137024
United States
02/11/2013 07:58 PM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
If it is a billing only issue or you are willing to give them a chance to fix it themselves, contact the finance department ($ issues) or pt. relations or ombudsman of the hospital. You could prob. just call their main operator and state you wish to file a complaint and they will route you onwards. If you feel the issue is very dangerous, endemic to their system, etc, contact "The Joint Commission" (most widely used hospital accreditation agency, although there are others))if they are private, or CMS (Center for Medicare / Medical) if they are publicly funded and I guarantee you, you will have their attention. You can also contact your states's health board. If it is just a billing issue though, be aware that typically nursing services and other staff member's time are not directly billed for and are instead rolled into to obscene charges (such as $30 bucks per over the counter antacid pill I was charged once during a hospital stay). If you don't mind speaking publicly about the issue, I can provide more targeted suggestions with more information.
 Quoting: Anonymouse Coward 996395


the whole thing was a big stroke. from the beginning there was a systematic effort to push their services even with no indication that it was necessary to do so.

then the bill comes $1,000 for 1 x-ray? $600 for an inhaler?? ok, i'm willing to pay the pentagon $600 for a hammer because i know a hammer has value. shit, in certain situations a hammer is worth twice that amount. A fucking claw hammer can pound IN and take out a nail both! let's see an inhaler do that.

the inhaler was plastic as well and did nothing.

um...$2,000 for the bed? for one night. not even the donald charges 2K for a nights lodging.

$600 for a dose of antibiotics.

Seriously, why dont they just write one hundred gazillion dollars and No/100. just set things up so that if you get pneumonia they spin a little card thing and the arrow lands on YOU DIE or YOURE BANKRUPT. So the trip for antibiotics after hours ends up an $8K bill.

whoever pays or doesnt pay...the system is done bust. o' course ol bammy may be able to patch things up. id one notice that many fine community inner ear city folk is doin well in skoolin and suchforth. i done noticed that many a fine city have a martine lutheran king drive of such and whatnot and it usually be in a very glamtankerous part o town that even ol orpah don wanna getforth into
 Quoting: Anonymous Coward 754486


You can't do anything about this. This is the result of frivolous lawsuits. The problem is that if they don't do everything, then you can sue them for not doing their due duty. There are standards and practices set up in the medical field for 2 separate reasons with equal results. The first standard is to make sure they don't miss anything. This works quite well with the second standard which is to maximize treatment to increase revenue.

The reason for this is because doctors and nurses stand alone in the medical field. They are attacked and sued by patients and robbed by insurance agencies. They make very very little in respect to what they or the hospital charge. The money goes towards paying lawsuits, malpractice insurance, and medical insurance companies. It's all bollox.

And then there's all of the illegals, blacks, and white trash that go to the emergency room because they'd rather have food stamps and free health care than get a job. Paying for all of them REALLY increases what hospitals charge in order to subsidize the cost of their care.
The constitutions of most of our States and the United States assert, that all power is inherent in the people; that they may exercise it by themselves, in all cases to which they think themselves competent, or they may act by representatives, freely and equally chosen; that it is their right and duty to be at all times armed; that they are entitled to freedom of person, freedom of religion, freedom of property, and freedom of the press. -Thomas Jefferson in a letter to John Cartwright, June 5, 1824
Anonymous Coward
User ID: 31907650
United States
02/11/2013 08:07 PM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
Oh you can do something. Tell them you expect reasonable charges and you will pay them. If they want to charge you ridiculous amounts of money, tell them to fuck off and they don't get a dime.

My mom got cancer and Dad hadn't signed them up for the doctor part of medicare. So for six months, there was no insurance coverage for the oncologist and she needed treatment desperately. I told the doctors that if they would charge my parents what Medicare would pay if the coverage was in place + their co-payment, I would pay them cash every month for their services. I told them it was not fair to price gouge due to an oversight on my Dad's part, taking advantage of people who can ill afford to pay ridiculous overcharges out of pocket. They agreed to this and she got her treatment.

She was in the hospital and there were tons of doctors involved. I told all of them...adjust your bills down to medicare rates and you will get paid now. Leave them at price gouge rates and you will never get paid. I told them my parents had no assets to attach, a reverse mortgage on their house, etc.

Once people figure out there's no other way to collect, they get super nice about negotiating something reasonable.
Anonymous Coward
User ID: 31907650
United States
02/11/2013 08:11 PM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
It really is liberating when you drop off the financial grid. Credit score? Who cares! Report it to my credit when I have zero intention of ever borrowing money? Who cares! Be fair with me, I'll be fair with you. Try to fuck me and you will lose because I am done with that system and it is worthless leverage with me.
Anonymous Coward
User ID: 31907650
United States
02/11/2013 08:19 PM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
There are things you can do about poor care. If the person has already left the hospital, they usually have a Chief Quality officer, search the hospital web site and check for that. Some have Chief Nursing officers too if your complaint is about nursing care. If you can't find anything there, send it to the CEO of the hospital. They will kick that over to someone responsible pronto. They view patient complaint letters as an opportunity to avoid lawsuits and will likely engage with you on it.

If the patient is still in the hospital, I recommend first, ensure family maintains a constant presence in the patient's room. They will take better care of people if they know the family is highly involved and ignore those with no one around to advocate on their behalf.

Also, when my Dad was in the hospital, he had a psycho nurse one night, blood on his gown and all over his floor, appalling hygiene procedures by others taking care of him. I asked to see the charge nurse and went ballistic. Demanded the psycho be removed immediately and never assigned to him again, demanded he and his room be cleaned up and stay clean from that point forward, that proper hygiene protocol be followed at all times (I made sure they knew I worked in healthcare and understood how it was supposed to be done). Boy did they step up once they knew they had educated people maintaining a presence in his room.

There aren't enough nurses for patients. Squeaky wheels get the grease. They will work super hard to get your loved one healthy and out of there so they can go back to being lazy, uncaring and reckless.
FYI
User ID: 45825362
08/27/2013 12:52 AM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
There aren't enough nurses for patients. Squeaky wheels get the grease. They will work super hard to get your loved one healthy and out of there so they can go back to being lazy, uncaring and reckless.



You realize you are saying there are not enough nurses for all the patients, then you call them lazy and uncaring. Can't have it both ways.

Sincerely,

An underpaid nurse who cannot afford to go to the hospital either.
Anonymous Coward
User ID: 45821516
United States
08/27/2013 12:56 AM
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Re: How Does One Report a Hospital for Negligence or Poor Care?
its a scam, half the staff is a subcontractor working on commission

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