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Business Question

 
Anonymous Coward
User ID: 18401048
United States
12/07/2012 01:36 PM
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Business Question
If you had an employee who told a customer or potential customer to take their business elsewhere, how would you handle it?
Anonymous Coward
User ID: 29282031
United States
12/07/2012 01:37 PM
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Re: Business Question
It would depend on WHY he told them to take their business elsewhere. Maybe I'd give him a raise or a bonus.
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 01:38 PM
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Re: Business Question
It would depend on WHY he told them to take their business elsewhere. Maybe I'd give him a raise or a bonus.
 Quoting: Anonymous Coward 29282031


LOL, you kinda sound like MY boss
BRIEF
Rebel with morals

User ID: 381742
United States
12/07/2012 01:39 PM

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Re: Business Question
If you had an employee who told a customer or potential customer to take their business elsewhere, how would you handle it?
 Quoting: Oyster


Fired immediately.
With freedom comes responsibility.

Heterosexual pride!

Briefcut4892
Anonymous Coward
User ID: 3558872
United States
12/07/2012 01:41 PM
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Re: Business Question
If you had an employee who told a customer or potential customer to take their business elsewhere, how would you handle it?
 Quoting: Oyster


Fired immediately.
 Quoting: BRIEF


Why? As the previous poster stated WHY did they say this? If the customer was being a prick, than yes, definately would allow this. Just because most people live by the failed mantra of "the customer is always right" does not make it so. Pansy corps seem to bend with every wild hair up someones ass... if the company has a solid service or product, you don't need asshole patrons...
Anonymous Coward
User ID: 29020320
United States
12/07/2012 01:42 PM
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Re: Business Question
not all customers are profitable...fact.
BRIEF
Rebel with morals

User ID: 381742
United States
12/07/2012 01:42 PM

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Re: Business Question
It would depend on WHY he told them to take their business elsewhere. Maybe I'd give him a raise or a bonus.
 Quoting: Anonymous Coward 29282031


If that person "customer" consumed more time and resources (pain in the ass) then I wouldn't consider them a customer but rather a problem...in that case I would recommend they go pester the competition and waste their time...
With freedom comes responsibility.

Heterosexual pride!

Briefcut4892
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 01:42 PM
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Re: Business Question
If you had an employee who told a customer or potential customer to take their business elsewhere, how would you handle it?
 Quoting: Oyster


Fired immediately.
 Quoting: BRIEF


Why? As the previous poster stated WHY did they say this? If the customer was being a prick, than yes, definately would allow this. Just because most people live by the failed mantra of "the customer is always right" does not make it so. Pansy corps seem to bend with every wild hair up someones ass... if the company has a solid service or product, you don't need asshole patrons...
 Quoting: Anonymous Coward 3558872


it was just a general question

but you never say no to a dollar
Anonymous Coward
User ID: 25672410
United States
12/07/2012 01:42 PM
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Re: Business Question
Definitely find out why.

This just could be a Layla employee who was saving you from some fraud or something that you might have gotten into trouble for.

Dont jump the gun, find details first.
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 01:44 PM
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Re: Business Question
Definitely find out why.

This just could be a Layla employee who was saving you from some fraud or something that you might have gotten into trouble for.

Dont jump the gun, find details first.
 Quoting: Anonymous Coward 25672410


that is a good point. and it definetly depends on the employee who did such
BRIEF
Rebel with morals

User ID: 381742
United States
12/07/2012 01:44 PM

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Re: Business Question
Using the term customer implies they are profitable to the company...if they are a drain on your time and resources they do not qualify as a customer in my book.
With freedom comes responsibility.

Heterosexual pride!

Briefcut4892
Anonymous Coward
User ID: 3558872
United States
12/07/2012 01:44 PM
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Re: Business Question
If you had an employee who told a customer or potential customer to take their business elsewhere, how would you handle it?
 Quoting: Oyster


Fired immediately.
 Quoting: BRIEF


Why? As the previous poster stated WHY did they say this? If the customer was being a prick, than yes, definately would allow this. Just because most people live by the failed mantra of "the customer is always right" does not make it so. Pansy corps seem to bend with every wild hair up someones ass... if the company has a solid service or product, you don't need asshole patrons...
 Quoting: Anonymous Coward 3558872


it was just a general question

but you never say no to a dollar
 Quoting: Oyster


Sure you do. What sort have business have you run? I say no all the time, especially if that "dollar" means a potential loss or MASSIVE PAIN IN MY ASS down the road, simply not worth it, as my time and sanity is worth $$$$ as well...
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 01:49 PM
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Re: Business Question
...


Fired immediately.
 Quoting: BRIEF


Why? As the previous poster stated WHY did they say this? If the customer was being a prick, than yes, definately would allow this. Just because most people live by the failed mantra of "the customer is always right" does not make it so. Pansy corps seem to bend with every wild hair up someones ass... if the company has a solid service or product, you don't need asshole patrons...
 Quoting: Anonymous Coward 3558872


it was just a general question

but you never say no to a dollar
 Quoting: Oyster


Sure you do. What sort have business have you run? I say no all the time, especially if that "dollar" means a potential loss or MASSIVE PAIN IN MY ASS down the road, simply not worth it, as my time and sanity is worth $$$$ as well...
 Quoting: Anonymous Coward 3558872


i should have been more clear, never say no to PROFIT.

i am the GM of a manufacturing company.
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 01:49 PM
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Re: Business Question
Using the term customer implies they are profitable to the company...if they are a drain on your time and resources they do not qualify as a customer in my book.
 Quoting: BRIEF


correct
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 01:51 PM
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Re: Business Question
not all customers are profitable...fact.
 Quoting: Neoanderthal Man


yes, but say this employee was fairly low-level....then it isnt his/her decision to determine who is profitable and who isnt
Anonymous Coward
User ID: 3558872
United States
12/07/2012 01:52 PM
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Re: Business Question
...


Why? As the previous poster stated WHY did they say this? If the customer was being a prick, than yes, definately would allow this. Just because most people live by the failed mantra of "the customer is always right" does not make it so. Pansy corps seem to bend with every wild hair up someones ass... if the company has a solid service or product, you don't need asshole patrons...
 Quoting: Anonymous Coward 3558872


it was just a general question

but you never say no to a dollar
 Quoting: Oyster


Sure you do. What sort have business have you run? I say no all the time, especially if that "dollar" means a potential loss or MASSIVE PAIN IN MY ASS down the road, simply not worth it, as my time and sanity is worth $$$$ as well...
 Quoting: Anonymous Coward 3558872


i should have been more clear, never say no to PROFIT.

i am the GM of a manufacturing company.
 Quoting: Oyster




Well that even depends. At what cost is the profit? So you sell X amount of units, but the purchaser becomes a royal pain in the ass, yes you have the money, but at what cost? Somewhere in there is a moral dilemna of money vs priciples... ;)
Anonymous Coward
User ID: 3558872
United States
12/07/2012 01:53 PM
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Re: Business Question
not all customers are profitable...fact.
 Quoting: Neoanderthal Man


yes, but say this employee was fairly low-level....then it isnt his/her decision to determine who is profitable and who isnt
 Quoting: Oyster



True to some extent. Like others have indicated, you need to find out WHY what was said and the context...
ayr phorce yuan

User ID: 24275470
United Kingdom
12/07/2012 01:54 PM
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Re: Business Question
I would be outraged to discover that there was competition and precede to purchase all other business and monopolize, thus solving the problem. Oh, and I would fire him for the hell of it.
GLP alert level 2; "Go get a hard hat:.

GLP alert level 1; "Put the fucking hat on:.
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 01:55 PM
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Re: Business Question
...


it was just a general question

but you never say no to a dollar
 Quoting: Oyster


Sure you do. What sort have business have you run? I say no all the time, especially if that "dollar" means a potential loss or MASSIVE PAIN IN MY ASS down the road, simply not worth it, as my time and sanity is worth $$$$ as well...
 Quoting: Anonymous Coward 3558872


i should have been more clear, never say no to PROFIT.

i am the GM of a manufacturing company.
 Quoting: Oyster




Well that even depends. At what cost is the profit? So you sell X amount of units, but the purchaser becomes a royal pain in the ass, yes you have the money, but at what cost? Somewhere in there is a moral dilemna of money vs priciples... ;)
 Quoting: Anonymous Coward 3558872


and there lies the balancing act.

our products are sold on contract so its never a few units here and there. it is all or nothing and in great quantities.

i can put up with alot of BS for a million dollar contract.
508527

User ID: 1432018
United States
12/07/2012 01:56 PM
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Re: Business Question
shitcann that motherfucker. tell him to take his employment elsewhere.
Anonymous Coward
User ID: 29020320
United States
12/07/2012 01:56 PM
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Re: Business Question
someone should start a thread.....

what if you had an employer who was looking for business management advice on glp?
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 01:57 PM
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Re: Business Question
someone should start a thread.....

what if you had an employer who was looking for business management advice on glp?
 Quoting: Neoanderthal Man


LOLOLOL. that is funny.

i just would like to hear GLP's solution. doesnt mean i'll listen to it.

"dont believe a damn word you read on this website" i believe it says in the disclaimer
Anonymous Coward
User ID: 28870983
United States
12/07/2012 01:57 PM
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Re: Business Question
If you had an employee who told a customer or potential customer to take their business elsewhere, how would you handle it?
 Quoting: Oyster


Fired immediately.
 Quoting: BRIEF


without knowing the facts? oh that makes a lot of sense.....
508527

User ID: 1432018
United States
12/07/2012 01:58 PM
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Re: Business Question
op, don't just take the customer on their word. they might be making up shit for a discount, etc.
Anonymous Coward
User ID: 1379065
United States
12/07/2012 01:58 PM
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Re: Business Question
If you had an employee who told a customer or potential customer to take their business elsewhere, how would you handle it?
 Quoting: Oyster


is the customer black or white?
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 01:59 PM
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Re: Business Question
If you had an employee who told a customer or potential customer to take their business elsewhere, how would you handle it?
 Quoting: Oyster


Fired immediately.
 Quoting: BRIEF


without knowing the facts? oh that makes a lot of sense.....
 Quoting: Anonymous Coward 28870983


well the simple fact is that a low level employee made a desicion for the company that the employee wasnt hired or qualified to make. reason enough for termination.
Anonymous Coward
User ID: 29020320
United States
12/07/2012 02:01 PM
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Re: Business Question
some people call that initiative
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 02:03 PM
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Re: Business Question
some people call that initiative
 Quoting: Neoanderthal Man


i dont
Anonymous Coward
User ID: 29020320
United States
12/07/2012 02:04 PM
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Re: Business Question
then why ask?

justification for a totalitarian employment policy?
Anonymous Coward (OP)
User ID: 18401048
United States
12/07/2012 02:05 PM
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Re: Business Question
then why ask?

justification for a totalitarian employment policy?
 Quoting: Neoanderthal Man


you've recently been fired or laid off havent you?

you sound jaded
Anonymous Coward
User ID: 29020320
United States
12/07/2012 02:05 PM
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Re: Business Question
hardly...i've always been the manager or employer.

mostly, i work for myself.

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