Business Question

It would depend on WHY he told them to take their business elsewhere. Maybe I'd give him a raise or a bonus.

LOL, you kinda sound like MY boss

Fired immediately.

Why? As the previous poster stated WHY did they say this? If the customer was being a prick, than yes, definately would allow this. Just because most people live by the failed mantra of "the customer is always right" does not make it so. Pansy corps seem to bend with every wild hair up someones ass... if the company has a solid service or product, you don't need asshole patrons...

not all customers are profitable...fact.

If that person "customer" consumed more time and resources (pain in the ass) then I wouldn't consider them a customer but rather a problem...in that case I would recommend they go pester the competition and waste their time...

it was just a general question

but you never say no to a dollar

Definitely find out why.

This just could be a Layla employee who was saving you from some fraud or something that you might have gotten into trouble for.

Dont jump the gun, find details first.

that is a good point. and it definetly depends on the employee who did such

Using the term customer implies they are profitable to the company...if they are a drain on your time and resources they do not qualify as a customer in my book.

Sure you do. What sort have business have you run? I say no all the time, especially if that "dollar" means a potential loss or MASSIVE PAIN IN MY ASS down the road, simply not worth it, as my time and sanity is worth $$$$ as well...

i should have been more clear, never say no to PROFIT.

i am the GM of a manufacturing company.

correct

yes, but say this employee was fairly low-level....then it isnt his/her decision to determine who is profitable and who isnt

Well that even depends. At what cost is the profit? So you sell X amount of units, but the purchaser becomes a royal pain in the ass, yes you have the money, but at what cost? Somewhere in there is a moral dilemna of money vs priciples... ;)

True to some extent. Like others have indicated, you need to find out WHY what was said and the context...

I would be outraged to discover that there was competition and precede to purchase all other business and monopolize, thus solving the problem. Oh, and I would fire him for the hell of it.

and there lies the balancing act.

our products are sold on contract so its never a few units here and there. it is all or nothing and in great quantities.

i can put up with alot of BS for a million dollar contract.

shitcann that motherfucker. tell him to take his employment elsewhere.

someone should start a thread.....

what if you had an employer who was looking for business management advice on glp?

LOLOLOL. that is funny.

i just would like to hear GLP's solution. doesnt mean i'll listen to it.

"dont believe a damn word you read on this website" i believe it says in the disclaimer

without knowing the facts? oh that makes a lot of sense.....

op, don't just take the customer on their word. they might be making up shit for a discount, etc.

is the customer black or white?

well the simple fact is that a low level employee made a desicion for the company that the employee wasnt hired or qualified to make. reason enough for termination.

some people call that initiative

i dont

then why ask?

justification for a totalitarian employment policy?

you've recently been fired or laid off havent you?

you sound jaded

hardly...i've always been the manager or employer.

mostly, i work for myself.