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...and they call themselves "American" airlines

 
Anonymous Coward
User ID: 12736416
United States
12/23/2012 12:35 PM
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...and they call themselves "American" airlines
Dear American Airlines,
I called yesterday to inform you 48 hours in advance that my husband, a combat injured OEF veteran, would be traveling tomorrow, Friday, December 21, with his service dog. I followed the instructions on your website to a T, called the number listed, and got a customer service representative. When I spoke with her, she told me that she could not assist me with my issue (there wasn't an issue...I was just calling to make the airline aware that the dog would be with us...) and then placed me on hold for 16 minutes while I waited to speak with a supervisor. After she returned to the phone, she told me I would not be able to speak with a supervisor, and that actually a member of your Disability Services Department would need to call my husband--that my word wasn't sufficient proof. And so, we waited for the phone call. The appropriate person called 2 hours later and informed my husband, a combat injured OEF veteran who has the service dog for mobility issues and also to help with his PTSD, that he would need to pay $125.00 each way to have his service dog fly with him along with "proof" of why he needs the dog. Are you aware that according to the Americans with Disabilities Act of 1990 it is unlawful for an airline to charge a handler of a service animal any money to fly with their licensed service animal? We are. In fact, we know everything we are entitled to, with this service animal. I fly with you almost exclusively for my job. If you check my name you will see copious amounts of frequent flyer miles. If we get to the counter tomorrow morning and an airline representative attempts to charge us for our dog, we will, indeed, pay the fee respectfully, but you will have lost a long time customer as well as initiated a law suit.
Respectfully,
Aimee Rebecca Fite
The Wife of a Combat Injured Marine
machobird

User ID: 30642272
United States
12/23/2012 12:45 PM

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Re: ...and they call themselves "American" airlines
Well, OP. What happened when you arrived at AA checkin?

machobird
Anonymous Coward
User ID: 30485951
United States
12/23/2012 12:47 PM
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Re: ...and they call themselves "American" airlines
Is he blind?
Anonymous Coward
User ID: 30485951
United States
12/23/2012 12:52 PM
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Re: ...and they call themselves "American" airlines
Is he blind?
 Quoting: Anonymous Coward 30485951


no

can you read?

he basically has the dog because it makes him feel better

lol

got to love people like OP

probably has a handicap sticker for the car as well

-sigh-
 Quoting: ^TrInItY^


LOL, yes, I thought maybe OP just left that very important part out.
Useless Cookie Eater

User ID: 29696048
United States
12/23/2012 12:58 PM

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Re: ...and they call themselves "American" airlines
If he isn't blind....then it's not a service dog.

1dunno1

Last Edited by Useless Cookie Eater on 12/23/2012 12:58 PM
Mad Prophet

User ID: 13891257
United States
12/23/2012 01:04 PM
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Re: ...and they call themselves "American" airlines
The Civil Rights Division of the U.S. Department of Justice defines a "service animal" for the legal purposes as "any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability
Useless Cookie Eater

User ID: 29696048
United States
12/23/2012 01:11 PM

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Re: ...and they call themselves "American" airlines
The Civil Rights Division of the U.S. Department of Justice defines a "service animal" for the legal purposes as "any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability
 Quoting: Mad Prophet


You probably want to link that if it's reality.
Mad Prophet

User ID: 13891257
United States
12/23/2012 01:15 PM
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Re: ...and they call themselves "American" airlines
[link to www.ada.gov]

I like the link to your claim, BTW...
Useless Cookie Eater

User ID: 29696048
United States
12/23/2012 01:20 PM

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Re: ...and they call themselves "American" airlines
[link to www.ada.gov]

I like the link to your claim, BTW...
 Quoting: Mad Prophet


What "claim"?
...it was a questioning statement.


Derp! tard


READING COMPREHENSION failsmile
Anonymous Coward
User ID: 21689021
12/23/2012 01:23 PM
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Re: ...and they call themselves "American" airlines
bsflag

It was spammed around facebook yesterday, typical bs story.
Mad Prophet

User ID: 13891257
United States
12/23/2012 01:28 PM
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Re: ...and they call themselves "American" airlines
If he isn't blind....then it's not a service dog.

1dunno1
 Quoting: Useless Cookie Eater


Yeah, Derp indeed.
Anonymous Coward
User ID: 30485951
United States
12/23/2012 01:41 PM
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Re: ...and they call themselves "American" airlines
bsflag

It was spammed around facebook yesterday, typical bs story.
 Quoting: SheldonCooper


I don't understand why shit like this gets spammed all over the internet. This doesn't even sound like a service dog. It sounds more like a therapy dog, or an emotional support animal.
Useless Cookie Eater

User ID: 29696048
United States
12/23/2012 01:43 PM

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Re: ...and they call themselves "American" airlines
[link to www.ada.gov]

I like the link to your claim, BTW...
 Quoting: Mad Prophet


What "claim"?
...it was a questioning statement.


Derp! tard


READING COMPREHENSION failsmile
 Quoting: Useless Cookie Eater



If he isn't blind....then it's not a service dog.

1dunno1
 Quoting: Useless Cookie Eater


Yeah, Derp indeed.
 Quoting: Mad Prophet





Derping won't save ya. getwell

Last Edited by Useless Cookie Eater on 12/23/2012 01:47 PM
Laura Bow

User ID: 1158661
United States
12/23/2012 01:46 PM
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Re: ...and they call themselves "American" airlines
bsflag

It was spammed around facebook yesterday, typical bs story.
 Quoting: SheldonCooper


I don't understand why shit like this gets spammed all over the internet. This doesn't even sound like a service dog. It sounds more like a therapy dog, or an emotional support animal.
 Quoting: Anonymous Coward 30485951


According to the post, it was for both mobility assistance and emotional support, so I guess dual purpose but they can be considered service dogs. I believe all that's needed is a note from a doctor regarding an "emotional support" animal?? Could be wrong though.
Anonymous Coward
User ID: 30485951
United States
12/23/2012 01:53 PM
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Re: ...and they call themselves "American" airlines
bsflag

It was spammed around facebook yesterday, typical bs story.
 Quoting: SheldonCooper


I don't understand why shit like this gets spammed all over the internet. This doesn't even sound like a service dog. It sounds more like a therapy dog, or an emotional support animal.
 Quoting: Anonymous Coward 30485951


According to the post, it was for both mobility assistance and emotional support, so I guess dual purpose but they can be considered service dogs. I believe all that's needed is a note from a doctor regarding an "emotional support" animal?? Could be wrong though.
 Quoting: Laura Bow


I was WRONG. I found her blog here. Her husband really was very seriously injured, and is a true American hero.

[link to amusingaimee.blogspot.com]
Anonymous Coward
User ID: 21689021
12/23/2012 01:54 PM
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Re: ...and they call themselves "American" airlines
bsflag

It was spammed around facebook yesterday, typical bs story.
 Quoting: SheldonCooper


I don't understand why shit like this gets spammed all over the internet. This doesn't even sound like a service dog. It sounds more like a therapy dog, or an emotional support animal.
 Quoting: Anonymous Coward 30485951


According to the post, it was for both mobility assistance and emotional support, so I guess dual purpose but they can be considered service dogs. I believe all that's needed is a note from a doctor regarding an "emotional support" animal?? Could be wrong though.
 Quoting: Laura Bow


I was WRONG. I found her blog here. Her husband really was very seriously injured, and is a true American hero.

[link to amusingaimee.blogspot.com]
 Quoting: Anonymous Coward 30485951


Its marketing, ask her why her Facebook went untouched for 6 years.

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