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What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH

 
CrimsonBleu
Old Medicine Woman

User ID: 24534482
United States
01/10/2013 10:36 AM

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What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
OMG, called first thing, she had me so upset I was shaking with tears in my eyes. I never have people so blatantly awful and rude talk like she did to me. She pissed me off so bad....

Then when she attacked me pertsonally tellingh me how rude I was and that I was not listening, threatened to get my supervisor (which is fine with me cos I am the supervisor) and cancel her order! I let her have it. Told her I did not deserve her attitude and she was rude. I asked her why she was so mean and all she could say was she thought our company had great customer service!

What the hell is it with people who throw their weight arought with CRS's and think they can act big and tough and walk all over them. The days of Customer is Always Right Are Just About Done, because they are NOT always right...they are sometimes bullies who bitch, complain and manipulate CSR's just to get something they want for gree, or a refund. Or just to bully around and try to make themselves feel good cos they put somebody else down!

I saw a BIG man one time in a chinese buffet restaraunt get up from his meal, go into the bathroom, come out a few minutes later wiping his mouth and looking all dysfuctional...he walked over to the cashier and demanded his money back, that the food made him sick.

BTW, she was mad because an order she place Monday had not arrived yet and it was just shipped Tuesday and the tracking number shows it's well on it way...

What A Bitch
People are so freaking mean and bitchy these days.
Do not meddle in the affairs of Dragons, for you are crunchy and good with ketchup........



"Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming -- WOW-- What a Ride!"
Hunter Thompson "Gonzo"
TruthAddict
User ID: 1106192
Malta
01/10/2013 10:39 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
OP?...I agree! Somedays, EVERYBODY just wants to kill you, don't they?...I sometimes think that even the local atmospheric pressure may play a part, in this annoying phenomenon.
CrimsonBleu (OP)
Old Medicine Woman

User ID: 24534482
United States
01/10/2013 10:52 AM

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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
Just uncalled for....
Do not meddle in the affairs of Dragons, for you are crunchy and good with ketchup........



"Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming -- WOW-- What a Ride!"
Hunter Thompson "Gonzo"
CrimsonBleu (OP)
Old Medicine Woman

User ID: 24534482
United States
01/10/2013 11:04 AM

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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
Customer Service people are not whipping posts
Do not meddle in the affairs of Dragons, for you are crunchy and good with ketchup........



"Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming -- WOW-- What a Ride!"
Hunter Thompson "Gonzo"
Tigershield

User ID: 25765737
Netherlands
01/10/2013 11:11 AM

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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
I dont treat my customers like they are king anymore for a long time now.
Anonymous Coward
User ID: 31649009
Canada
01/10/2013 11:16 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
You are paid for your politeness.

She PAYS for your politeness.

You are fortunate to have a job you do not deserve.


It is her hard-earned money.

You should be grateful that she was prepared to consider your company for a purchase.

Your company can get idiots off the street for NOTHING to make mistakes.

You are fortunate to have a job which you clearly do not deserve..

You should be sacked.
Anonymous Coward
User ID: 31649009
Canada
01/10/2013 11:18 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
If you don't like your job, quit.

There are many, many hard-working people who would give anything for the opportunity that you are squandering and wasting other peoples time and money.
Anonymous Coward
User ID: 10783814
United States
01/10/2013 11:20 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
I've had a couple of customers this week be incredibly bitchy to me. I noticed they were really stupid as well.

Here's the thing...CSRs often have inside info how to get something cheaper, but do I tell these rude, stupid bitches this stuff? No way.

I reserve that info for my nice customers.grinning
anonymous
User ID: 1593458
United States
01/10/2013 11:25 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
Please read II Timothy 3:1-5 and you will know why people are getting worse and will continue to do so.
Blue Skies

User ID: 19168576
United States
01/10/2013 11:25 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
You are paid for your politeness.

She PAYS for your politeness.

You are fortunate to have a job you do not deserve.


It is her hard-earned money.

You should be grateful that she was prepared to consider your company for a purchase.

Your company can get idiots off the street for NOTHING to make mistakes.

You are fortunate to have a job which you clearly do not deserve..

You should be sacked.
 Quoting: Anonymous Coward 31649009

On the other hand......
People should treat others with respect.

Customers service people have feelings to.

They are not there to be abused.

They are only doing as they are told by their employer.

Being a customer does not give you the right to be nasty to anyone.
:kitten on fence:
Anonymous Coward
User ID: 31649009
Canada
01/10/2013 11:34 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
>>>People should treat others with respect.

NO. You are there to serve me. I owe you NOTHING. I pay for your services. Don't like it? Get out of the way and I'm buy elsewhere.
Anonymous Coward
User ID: 31649009
Canada
01/10/2013 11:37 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
>>>>Customers service people have feelings to.

NO. When I speak to you, I speak to the company. You are of NO IMPORTANCE to me whatsoever. If you drop dead at the end of the phone, I don't care, just call up the next customer service rep to step over your body and take over serving me.

I am the customer. I am important. You are a ZERO.
508527

User ID: 1432018
United States
01/10/2013 11:39 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
i'd shitcann you if i found out you were posting on glp on company time.
Anonymous Coward
User ID: 31649009
Canada
01/10/2013 11:41 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
>>>>>Here's the thing...CSRs often have inside info how to get something cheaper, but do I tell these rude, stupid bitches this stuff? No way. I reserve that info for my nice customers

...So a rude customer is offered a higher price and might not purchase?

So, just why should your company lose sales because YOU don't like a customer?

You are a CSR - a ZERO. You are nothing in this commercial transaction, apart from a blockage.

You are paid to ASSIST NOT TO OBSTRUCT.

You are costing your company sales and income,.

You should be sacked.
Pa resident1

User ID: 31708486
United States
01/10/2013 11:42 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
Yes customers can be a bitch.

My mom worked in a video store. She put up with some rude ones, however one day she was lucky my brother happen to come into the store. Some beligerant customer dude was giving her crap about some charge on a late video, and my brother while in the store heard the commotion and walked over. The customer actually lunged across the counter top at my mom, she backed up so he could not grab her. Well my brother intervened and told him you ever do that to my mom again I will flatten your ass (my brother is 6ft 1 and 250 lbs). The dude did not say a word and left, ha ha!!!

Thank GOD my brother was there!

Last Edited by Pa resident1 on 01/10/2013 11:44 AM
"When you don't keep your word, you lose credibility and trustworthy friends"
geminilion

User ID: 12895036
United States
01/10/2013 11:46 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
You know OP I've had to deal with people like that, I've worked with the public and it is an eye opener as far as showing how some people are awful for no reason at all.

It's hard to say don't let it get to you, especially when you're having a bad day.

She was going to be nasty no matter who answered the phone. I've always tried to remain calm and listen and just let it roll off my back but it sure would feel good to let someone have it when they are acting that way.
..."The soul is dyed the color of its thoughts. Think only on those things that are in line with your principles and can bear the light of day. The content of your character is your choice. Day by day, what you choose, what you think, and what you do is who you become. Your integrity is your destiny ... it is the light that guides your way."
Heraclitus
Anonymous Coward
User ID: 19980561
United States
01/10/2013 11:48 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
Just uncalled for....
 Quoting: CrimsonBleu


It's the trash the major networks put out on T.V. kids watch this stuff & think it's cool. They grow up not knowing better. Hence they are F'ed up.
Anonymous Coward
User ID: 13922282
United States
01/10/2013 11:55 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
I worked a crappy customer service job when I went to college. It made me study harder. Lots of losers and assholes out there.
Whole lee shit

User ID: 11270410
United States
01/10/2013 11:56 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
Welcome to the world of dealing with the public. I have at least 1 asshole/bitch a day i gotta deal with
"You can go to hell -- I'm going to Texas!" - Davy Crockett

You think Einstein walked around thinkin' everyone was a bunch of dumb shits? Now you know why he built that bomb
Anonymous Coward
User ID: 31899259
United States
01/10/2013 11:56 AM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
People are pissed off, that another False Flag Operation was pulled again on them, this time with not 22 children but 20.
Anonymous Coward
User ID: 31649009
Canada
01/10/2013 12:46 PM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
You are all looking through the wrong end of the telescope.

Angry, rude customers are a RESOURCE - NOT A PROBLEM.

Consider, a rude customer will probably always be rude, everywhere. So when you give him/her great service, they will be delighted and come back again and again.

Back in Britain, I used to do part time, voluntary work for the Conservative Party where I used to cold call voters in hard line socialist areas and ask them what they thought about the Conservative Government under Mrs Thatcher. I used to be delighted when people got abusive and angry. I just sat there and let them blow it off. Most times, we found that often when someoe had been rude to us, they would feel bad about being so rude b telephone, and so, invariably we found that they would give us their vote as a way to make it up to us, exactly what we had sought in the first instance.
Anonymous Coward
User ID: 31899259
United States
01/10/2013 12:47 PM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
People are pissed off, that another False Flag Operation was pulled again on them, this time with not 22 children but 20.
 Quoting: Anonymous Coward 31899259


And now another one in TAFT Cal.
CrimsonBleu (OP)
Old Medicine Woman

User ID: 24534482
United States
01/10/2013 12:48 PM

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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
If you don't like your job, quit.

There are many, many hard-working people who would give anything for the opportunity that you are squandering and wasting other peoples time and money.
 Quoting: Anonymous Coward 31649009


Really? Wow...is that what you think, really? Where did I say I hated my job? Or even disliked it?

I have an excellent job and I work 7 days a week and on call taking calls often for 12 hour a day. I have 3 fantstic co-reps that work under me that I love and we all work together extremely well. Our company is well known for its excellent customer service. It is that way because we do love our jobs. It's a very stress free job, and for the most part people are wonderful to deal with. And when somebody comes along who needs help, we make it happen!

I never said anything at all about hating or even disliking my job. My problems is with a particular situation where some people think their shit doesn't stink.

I am being paid to perform a great service for my company that I love. I am not going to tolerate assholes. Plain and simple. And as long as I have worked here, I have had just two really bad ones. Out of the thousands, just two. Not bad. The first one called me an effing idiot and subsequently got his account deleted by the owner of the company who knows full well I am not that. Today was the second one.
Do not meddle in the affairs of Dragons, for you are crunchy and good with ketchup........



"Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming -- WOW-- What a Ride!"
Hunter Thompson "Gonzo"
Anonymous Coward
User ID: 24182468
United States
01/10/2013 12:48 PM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
I try to chat and joke just a little wherever I go, kinda brighten the day, but
"some men, you just caint reach,"
I can't even get a grin out of anyone lately.
Anonymous Coward
User ID: 31861322
United States
01/10/2013 12:52 PM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
Please read II Timothy 3:1-5 and you will know why people are getting worse and will continue to do so.
 Quoting: anonymous 1593458


hf...is your oil lamp full, is the wick trimmed?
Anonymous Coward
User ID: 10783814
United States
01/10/2013 12:54 PM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
>>>>>Here's the thing...CSRs often have inside info how to get something cheaper, but do I tell these rude, stupid bitches this stuff? No way. I reserve that info for my nice customers

...So a rude customer is offered a higher price and might not purchase?

So, just why should your company lose sales because YOU don't like a customer?

You are a CSR - a ZERO. You are nothing in this commercial transaction, apart from a blockage.

You are paid to ASSIST NOT TO OBSTRUCT.

You are costing your company sales and income,.

You should be sacked.
 Quoting: Anonymous Coward 31649009


meh, what do I care? I'm just a zero.
Anonymous Coward
User ID: 31883814
United Kingdom
01/10/2013 12:56 PM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
Yes customers can be a bitch.

My mom worked in a video store. She put up with some rude ones, however one day she was lucky my brother happen to come into the store. Some beligerant customer dude was giving her crap about some charge on a late video, and my brother while in the store heard the commotion and walked over. The customer actually lunged across the counter top at my mom, she backed up so he could not grab her. Well my brother intervened and told him you ever do that to my mom again I will flatten your ass (my brother is 6ft 1 and 250 lbs). The dude did not say a word and left, ha ha!!!

Thank GOD my brother was there!
 Quoting: Pa resident1


being fat doesnt make you hard, 98% of people = one punch to the head knockout, people think they are hard that have never been hit or thrown a punch. Makes me piss. Oh I forgot most people dont fight they just struggle, grab and constrict.
Anonymous Coward
User ID: 27573707
01/10/2013 12:57 PM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
Perhaps you should consider your own tone( if this happens frequently to you), as well as your wording.the web is ull of resources for this via google.

Sir, mam and other non personal references can be interpreted as condescending, especially when given with a tone. For example if someone calls me sir, I say don't call me sir, I work for a living.Also Mr or Mrs implies that they have some power over you, and can also come across as condescending ( passive aggressive) I don't address anyone like that, and I have dealt with CEO's,Generals,Politicians,etc.Don't elevate them, put them on an equal footing.

Seriously though, try to use the persons name, the first name. Be accommodating and let them blow off steam.Do not argue, ever. A skilled salesman can turn a rant into a future source of shame and motivation to buy out of guilt.

At the end of the day, if the customer bitches and moans, but either spends more money, or goes away with their ego boosted or intact, you are the winner. You keep your job, you prove you can handle unruly custies and you may even become the go to person for this.I was, and quite enjoyed turning their tantrums around and getting them to apologize to me afterwords.The customer is also happy as they know someone took the time to deal with them, calmed them down and took care of them. Think win win, not win lose or lose lose like what happened this morning.

Dealing with people is not for everyone.
CripplingLies

User ID: 5010858
Brazil
01/10/2013 12:59 PM

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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
People tend to think that people who are working to fulfill their needs are their slaves.
BOWMAN

User ID: 2028128
United States
01/10/2013 01:01 PM

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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
Because most human beings have a tendancy to suck at the "being" part? 1dunno1


------
"And I understood that in an age where there was so much ego, because of the camera, that it was very important to look for that kind of player, ... I began to look for the kind of player that doesn't need his ego fed by stardom, but will do what he's supposed to do because he knows the game and loves the game, and will do the job the right way even if someone else gets the glory." ~ Bill Belichick

H&W P401 Recip./Parson's Turbine Cold Start

[link to www.youtube.com (secure)]

Make Good Pitches

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The Real You

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Anonymous Coward
User ID: 21495402
Canada
01/10/2013 01:05 PM
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Re: What Is WRONG With People: My First Customer This Morning Was SUCH A BITCH
You are paid for your politeness.

She PAYS for your politeness.

You are fortunate to have a job you do not deserve.


It is her hard-earned money.

You should be grateful that she was prepared to consider your company for a purchase.

Your company can get idiots off the street for NOTHING to make mistakes.

You are fortunate to have a job which you clearly do not deserve..

You should be sacked.
 Quoting: Anonymous Coward 31649009


>>>People should treat others with respect.

NO. You are there to serve me. I owe you NOTHING. I pay for your services. Don't like it? Get out of the way and I'm buy elsewhere.
 Quoting: Anonymous Coward 31649009


>>>>Customers service people have feelings to.

NO. When I speak to you, I speak to the company. You are of NO IMPORTANCE to me whatsoever. If you drop dead at the end of the phone, I don't care, just call up the next customer service rep to step over your body and take over serving me.

I am the customer. I am important. You are a ZERO.
 Quoting: Anonymous Coward 31649009


>>>>>Here's the thing...CSRs often have inside info how to get something cheaper, but do I tell these rude, stupid bitches this stuff? No way. I reserve that info for my nice customers

...So a rude customer is offered a higher price and might not purchase?

So, just why should your company lose sales because YOU don't like a customer?

You are a CSR - a ZERO. You are nothing in this commercial transaction, apart from a blockage.

You are paid to ASSIST NOT TO OBSTRUCT.

You are costing your company sales and income,.

You should be sacked.
 Quoting: Anonymous Coward 31649009


You my friend are EXACTLY the type of people the OP is talking about. You may had paid for something but if you are require assistance with ANYTHING you best be polite and ASK for assistance....NOT DEMAND IT. If you work in a restaurant and and the cook makes a mistake on your order, what do you do? Do you bitch at the waitress that the restaraunt sucks and that the food sucks and just go on a rant, or would you politely say "can you please fix my order, I didnt order this?.

Have you ever saw the movie "Waiting" with ryan reynolds. If you haven't, go watch it. You will NEVER, and i mean NEVER demand, be rude or otherwise unrulely to any company or person serving a company. NEVER BITE THE HAND THAT FEEDS.

I am a tech support rep for a very profitable company and i can assure you that old say "The customer is always right" was been lost for a long time. If you call me up yelling and complaining about something, you'd best be believing that your not going to have a nice experience. The reps are there to HELP you solve your problem. not to hear you BITCH about how you have been wronged. Yes, i will admit some people do have legitimate problems and it is perfectly reasonable to be a little upset. But, that gives you NO RIGHT to be rude to the rep on the phone trying to HELP you. I didnt cause you issue so you have NO RIGHT to bitch at me personally. Bash the company all you want, i could care less but DON NOT under any circumstances belittle me or you will hear it back. The funny thing is most CSR's and TSR's are allowed to fire back if a customer gets unruly over the phone but most don't.

So what...you purchased something...and you think that gives you the right to walk all over every member of that company and you expect to be served and helped. If you do then you really need a reality check.

The customer that the OP had was one of these people. There is no logical way that an order setup on monday would arrive by thursday, especially if it was setup as postal shipping. Even express shipping your looking at 2-3 business days for any package to arrive.

So yes OP, i totally agree with you. Most customers nowadays who choose to call in to customer service or tech support are rude, unruly, ignorant, dumb, dumb, dumb people that shouldn't have purchased the product to being with. Some things shouldn't be sold to some people without a special license.

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