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Computer Question HELP!

 
Skepticnumberone
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User ID: 33150365
United States
01/27/2013 06:00 PM

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Computer Question HELP!
Last night when I went online, something I had never seen popped up. It said gadgets and was in a little box on the screen. It disappeared within about 30 seconds. Later while trying to play a game, my screen kept moving down making it impossible for me to play. Within the last week when I open my computer a little screen pops up on the far right bottom of my computer. It's so fast that I have no idea what it is. A few minutes ago my husband's computer made a weird sound that neither of us had ever heard before. His computer was just sitting there.

I am no computer wiz and I would appreciate any input. My computer is fairly new and I don't want to deal with a crash.
Skepticnumberone
Anonymous Coward
User ID: 10097155
United States
01/27/2013 06:03 PM
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Re: Computer Question HELP!
I am no computer wiz and I would appreciate any input.
 Quoting: Skepticnumberone


Do not surf internet porn.
Skepticnumberone (OP)

User ID: 33150365
United States
01/27/2013 06:04 PM

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Re: Computer Question HELP!
No porn here. Facebook and this site is about it for me. Unless someone here linked a bug, I shouldn't have any.
Skepticnumberone
lightchild_uk
Waiting for IT

User ID: 33014056
United Kingdom
01/27/2013 06:05 PM

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Re: Computer Question HELP!
Which version of Windows do you have.


I think the easiest way to fix this is to do a system restore.

Reboot your computer and press the F8 key, boot into safe mode and choose system restore.

Pick a date from a few days ago and that should sort it out.

Moving forward.

MAKE SURE YOU HAVE ANTI-VIRUS SOFTWARE AND A WAY OF BACKING UP YOUR DATA.

JUST HERE

User ID: 25610447
United States
01/27/2013 06:06 PM
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Re: Computer Question HELP!
scan for malware , and run your anti-virus program , if all fails you can do a system restore

Last Edited by JUST HERE on 01/27/2013 06:06 PM
:glp sign:
Skepticnumberone (OP)

User ID: 33150365
United States
01/27/2013 06:06 PM

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Re: Computer Question HELP!
Thank you and I do have antivirus!
Skepticnumberone
reaperz73

User ID: 31134718
United States
01/27/2013 06:10 PM
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Re: Computer Question HELP!
run malwarebytes
stinkbug

User ID: 1375508
United States
01/27/2013 06:25 PM

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Re: Computer Question HELP!
Last night when I went online, something I had never seen popped up. It said gadgets and was in a little box on the screen. It disappeared within about 30 seconds. Later while trying to play a game, my screen kept moving down making it impossible for me to play. Within the last week when I open my computer a little screen pops up on the far right bottom of my computer. It's so fast that I have no idea what it is. A few minutes ago my husband's computer made a weird sound that neither of us had ever heard before. His computer was just sitting there.

I am no computer wiz and I would appreciate any input. My computer is fairly new and I don't want to deal with a crash.
 Quoting: Skepticnumberone


this to me sounds like you have a trojan.
stinkbug

User ID: 1375508
United States
01/27/2013 06:29 PM

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Re: Computer Question HELP!
I found some info that might be what you have:
[link to community.pepperdine.edu]

for how to fix it, this info can be found on the Microsoft website:
[link to support.microsoft.com]
Skepticnumberone (OP)

User ID: 33150365
United States
01/27/2013 06:33 PM

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Re: Computer Question HELP!
I found some info that might be what you have:
[link to community.pepperdine.edu]

for how to fix it, this info can be found on the Microsoft website:
[link to support.microsoft.com]
 Quoting: stinkbug


Thanks I'm going to check it out right now!
Skepticnumberone
Anonymous Coward
User ID: 17119454
United States
01/27/2013 06:36 PM
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Re: Computer Question HELP!
run malwarebytes
 Quoting: reaperz73



^ This ^

Best free infection fixer yet.



[link to www.malwarebytes.org]


Download.
Install.
Update.
Scan.
Fix.

Restart.

(wash, rinse, repeat til scan's clean)
stinkbug

User ID: 1375508
United States
01/27/2013 06:43 PM

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Re: Computer Question HELP!
run malwarebytes
 Quoting: reaperz73



^ This ^

Best free infection fixer yet.



[link to www.malwarebytes.org]


Download.
Install.
Update.
Scan.
Fix.

Restart.

(wash, rinse, repeat til scan's clean)
 Quoting: Anonymous Coward 17119454


yes, ^^this^^ too.
Skepticnumberone (OP)

User ID: 33150365
United States
01/27/2013 06:47 PM

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Re: Computer Question HELP!
Thanks to all of you! Up and running without any weirdness so far!
Skepticnumberone
Useless Cookie Eater

User ID: 29696048
United States
01/28/2013 11:48 AM

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Re: Computer Question HELP!
Last night when I went online, something I had never seen popped up. It said gadgets and was in a little box on the screen. It disappeared within about 30 seconds. Later while trying to play a game, my screen kept moving down making it impossible for me to play. Within the last week when I open my computer a little screen pops up on the far right bottom of my computer. It's so fast that I have no idea what it is. A few minutes ago my husband's computer made a weird sound that neither of us had ever heard before. His computer was just sitting there.

I am no computer wiz and I would appreciate any input. My computer is fairly new and I don't want to deal with a crash.
 Quoting: Skepticnumberone


Someone has remotely accessed your PC...and now the other PC as well.
Skepticnumberone (OP)

User ID: 33150365
United States
01/28/2013 03:19 PM

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Re: Computer Question HELP!
Must be GLP that initiated the remote access. I am laughing because they will be bored to tears.
Skepticnumberone
Useless Cookie Eater

User ID: 29696048
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01/28/2013 03:19 PM

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Re: Computer Question HELP!
Must be GLP that initiated the remote access. I am laughing because they will be bored to tears.
 Quoting: Skepticnumberone


IRC bot more likely....nothing to do with GLP.
Anonymous Coward
User ID: 27752434
United Kingdom
01/28/2013 03:23 PM
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Re: Computer Question HELP!
op, if you are running windows 7, make sure you have the machine up to date and go to the start menu and type in MRT press return.

it will launch microsofts own malicious software removal tool.

its the only one to be trusted.

none of the others are able to remove the trojans etc.

also if you want added security remove any antivirus you are running, those are never to be trusted.

30 years in the IT industry here, im very well paid for my consultancy.

good luck!
Anonymous Coward
User ID: 27752434
United Kingdom
01/28/2013 03:23 PM
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Re: Computer Question HELP!
Must be GLP that initiated the remote access. I am laughing because they will be bored to tears.
 Quoting: Skepticnumberone


glp is malware free, i guarantee that.
Lucky Charms

User ID: 33174312
Ireland
01/28/2013 03:31 PM

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Re: Computer Question HELP!
run malwarebytes
 Quoting: reaperz73


+1

Very good program.
'Magically Delicious'
Anonymous Coward
User ID: 27752434
United Kingdom
01/28/2013 03:33 PM
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Re: Computer Question HELP!
run malwarebytes
 Quoting: reaperz73


+1

Very good program.
 Quoting: Lucky Charms


if you had a copy of hexrays you wouldn't be saying this at all.
Cat.Man.Deux

User ID: 33148046
United States
01/28/2013 03:34 PM
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Re: Computer Question HELP!
you friggin morans...Gadgets are a FEATURE of Windows 7.

Right click your desktop and read, dipshit.
Anonymous Coward
User ID: 27752434
United Kingdom
01/28/2013 03:39 PM
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Re: Computer Question HELP!
you friggin morans...Gadgets are a FEATURE of Windows 7.

Right click your desktop and read, dipshit.
 Quoting: Cat.Man.Deux


there are many gadjects, what about google desktop~?
Just A Thought

User ID: 3497054
United States
01/28/2013 04:00 PM
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Re: Computer Question HELP!
Google "combofix"

dowload it from the website beging with www.bleeping...

run it, update it if needed.

It may look like t's not doing anything but it is. Let it finish, DO NOT close it or reboot your computer while it is running.

This is by far the best program I know of for removing maleware, virus, trojans, etc....

The top selling anti-virus programs suck! This program runs circles around them.
RockHall

User ID: 33005678
United States
01/28/2013 04:02 PM
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Re: Computer Question HELP!
This is my reply to the (OP)

1)Go to the Run screen and run regedit

2) Click Edit at the top of the screen

3) Choose Find (or use Control F)

4) Enter the term remoteaccess (with no spaces)

5) When you hit Enter, data will appear on the right hand panel

6) What you will be looking for will not be in the first data display, so you be using the F3 key to go to the next search. Only type the F3 key once until the search is finished.

7) This is the tough part... You will be looking for a single line entry that begins with a flag that you will see many times. It has the AB written in red in the flag. Next to the AB flag will be the (Default) with a capital D and in parenthesis.

8) The entry you are looking for will have REG_SZ under the heading Type

9) The entry that you will be looking for will be a single sentence that ends with _RemoteAccess (no space between the two words. For example:

" INmComputer_RemoteAcess "

There should be an underscore prior to the RemoteAccess (e.g. _RemoteAccess)

If you find anything like this, your computer has been invaded the Microsoft's Remote Assistance.

I this is on your computer, post here on GLP and I will tell you more.

RockHall
"I think, therefore I am..."
René Descartes

"I don't think, therefore I am not..."
RockHall
RockHall

User ID: 33005678
United States
01/28/2013 04:07 PM
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Re: Computer Question HELP!
run malwarebytes
 Quoting: reaperz73



^ This ^

Best free infection fixer yet.



[link to www.malwarebytes.org]


Download.
Install.
Update.
Scan.
Fix.

Restart.

(wash, rinse, repeat til scan's clean)
 Quoting: Anonymous Coward 17119454


Malwarebytes is a great tool, but if this is a _RemoteAccess intrusion, Malewarebytes by itself won't fix it. You can run the app, but I can assure you it won't get rid or the RAT (Remote Access Trojan). There is a support button with Malwarebytes and you can use it to ask for help. They should respond very quickly. (I'm a Malwarebytes subscriber.)
"I think, therefore I am..."
René Descartes

"I don't think, therefore I am not..."
RockHall
RockHall

User ID: 33005678
United States
01/28/2013 04:09 PM
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Re: Computer Question HELP!
Here is an introduction to an invasion such as the _RemoteAccess...

[link to video.today.msnbc.msn.com]
"I think, therefore I am..."
René Descartes

"I don't think, therefore I am not..."
RockHall
RockHall

User ID: 33005678
United States
01/28/2013 04:21 PM
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Re: Computer Question HELP!
This is a link to a 2002 page from Microsoft Technet.

It tells the WHOLE STORY of what RAT (Remote Access Trojan) can do. What I was so surprised about was that Professional RATs can install a "Broadcast" beacon, so that if an infected computer's IP address, the intruder will pick up signals as to where it is and it's new IP address for a new hookup.

I know all about this because I've been attacked by at least 2 different RATS and I'm putting together an ebook about it.
"I think, therefore I am..."
René Descartes

"I don't think, therefore I am not..."
RockHall
RockHall

User ID: 33005678
United States
01/28/2013 04:24 PM
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Re: Computer Question HELP!
Google "combofix"

dowload it from the website beging with www.bleeping...

run it, update it if needed.

It may look like t's not doing anything but it is. Let it finish, DO NOT close it or reboot your computer while it is running.

This is by far the best program I know of for removing maleware, virus, trojans, etc....

The top selling anti-virus programs suck! This program runs circles around them.
 Quoting: Just A Thought


There is a warning on Combofix that states it should be used under the direction of a professional. A Malwarebytes support tech will probably have you use it to clean your machine.
"I think, therefore I am..."
René Descartes

"I don't think, therefore I am not..."
RockHall
Just A Thought

User ID: 3497054
United States
01/28/2013 04:31 PM
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Re: Computer Question HELP!
Google "combofix"

dowload it from the website beging with www.bleeping...

run it, update it if needed.

It may look like t's not doing anything but it is. Let it finish, DO NOT close it or reboot your computer while it is running.

This is by far the best program I know of for removing maleware, virus, trojans, etc....

The top selling anti-virus programs suck! This program runs circles around them.
 Quoting: Just A Thought


There is a warning on Combofix that states it should be used under the direction of a professional. A Malwarebytes support tech will probably have you use it to clean your machine.
 Quoting: RockHall


I've used it hundreds of times. I am an IT Administator.

The only danger is stopping the program or rebooting your computer while it is running. Beyond that it is straight up simple to use.
Skepticnumberone (OP)

User ID: 33150365
United States
01/28/2013 04:44 PM

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Re: Computer Question HELP!
I didn't mean to imply that I got a virus on GLP. I was joking about someone nosing around on my computer now that I post on GLP and read the threads.

I really appreciate all of your help! Thank you! Thank you!
Skepticnumberone
Useless Cookie Eater

User ID: 29696048
United States
01/28/2013 05:00 PM

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Re: Computer Question HELP!
I didn't mean to imply that I got a virus on GLP. I was joking about someone nosing around on my computer now that I post on GLP and read the threads.

I really appreciate all of your help! Thank you! Thank you!
 Quoting: Skepticnumberone


Suggestion....

Since your PC and another PC at your location were SEVERELY compromised, the smartest thing to do would be to backup your data, format the drive an reinstall the O/S.
You have no idea what could have been installed on your network.
Even your router is now suspect.


Seriously, nuke it from orbit....it's the only way to be sure.



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