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Tech Help: CD Drive

 
LogDog
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User ID: 95581
United States
01/10/2007 08:00 PM
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Tech Help: CD Drive
I'm hoping someone with some technical knowledge might be able to help me.

None of my CD drives work anymore. Windows cannot recognize them at all. I've tried everything I can think of, but nothing seems to work.

I have just one hooked up now, a DVD RW drive.

When you open my computer, you see it's not listed:


IMAGE ( [link to myweb.cableone.net] )


By going to the device manager, you'll find that windows can find it, but it's not allowing it to work:


IMAGE ( [link to myweb.cableone.net] )


In the properties, it shows windows recognizes the driver, but seemingly cannot find the device:


IMAGE ( [link to myweb.cableone.net] )


I've tried unstalling it and letting windows locate the new hardware, and it finds it, but still has the existing problem. With my other two drives, I unhooked them, restarted, hooked them back up, restarted, same problem.

I've replaced all my cables, same problem.

This DVD RW is a brand new drive, same problem.

Obviously, this has gone beyond me. I have no idea what to do next or how to fix it.

Any ideas?
NotReallyHuman_
User ID: 166557
United States
01/10/2007 08:08 PM
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Re: Tech Help: CD Drive
...try googling:

****(name of drive) won't install *****(win version)

...good luck!
Anonymous Coward
User ID: 140808
United States
01/10/2007 08:15 PM
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Re: Tech Help: CD Drive
Reload the drivers for the affected drive.

[link to myweb.cableone.net] this picture is indicating by the yellow highlight that there's a problem with it. For each device it will either show nothing (working properly), yellow or red.

Uninstall the DVD\CD ROM drive then re-install it and have windows search the web for a driver. That will fix it.
bamabigfoot
User ID: 98686
United States
01/10/2007 08:30 PM
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Re: Tech Help: CD Drive
Isn't this the symptom of the "SONY" snoop program... when you put in a music CD to rip the files and it runs a loader program to prevent you from copying the music... this was the subject of a lawsuit I believe... it damages the CD drivers so they don't work anymore. You should disable "autorun" on your drive if you ever get it fixed. That will prvent the overlay program from running when you insert the disc...
bamabigfoot
User ID: 98686
United States
01/10/2007 08:41 PM
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Re: Tech Help: CD Drive
read this.... maybe you can research it and find a fix somewhere...

[link to en.wikipedia.org]
Who_Cares

User ID: 176136
United States
01/10/2007 09:00 PM
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Re: Tech Help: CD Drive
Make sure you have the drive jumper set correctly.

One drive on an IDE controller MUST be the master, and other MUST be set to the slave.

Some drives also have separate settings of the jumper for a master withOUT a slave, and a different setting WITH a slave.

The end drive should be the master, the one connected to the other connector should be the slave.




-
LogDog (OP)

User ID: 95581
United States
01/12/2007 07:35 PM
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Re: Tech Help: CD Drive
Reload the drivers for the affected drive.

[link to myweb.cableone.net] this picture is indicating by the yellow highlight that there's a problem with it. For each device it will either show nothing (working properly), yellow or red.

Uninstall the DVD\CD ROM drive then re-install it and have windows search the web for a driver. That will fix it.
 Quoting: Anonymous Coward 140808



Done that several times, same result

Isn't this the symptom of the "SONY" snoop program... when you put in a music CD to rip the files and it runs a loader program to prevent you from copying the music... this was the subject of a lawsuit I believe... it damages the CD drivers so they don't work anymore. You should disable "autorun" on your drive if you ever get it fixed. That will prvent the overlay program from running when you insert the disc...
 Quoting: bamabigfoot 98686


This is still happening with a brand-new installed drive

Make sure you have the drive jumper set correctly.

One drive on an IDE controller MUST be the master, and other MUST be set to the slave.

Some drives also have separate settings of the jumper for a master withOUT a slave, and a different setting WITH a slave.

The end drive should be the master, the one connected to the other connector should be the slave.

-
 Quoting: Who_Cares


I tripe checked, everything is as it should be.

Thanks everyone for the suggestions. I'll keep checking until I can either save up for some servicing or can afford to buy a new copy of windows. I have a cracked version of XP Pro corporate, which means no windows update for me.
Anonymous Coward
User ID: 180990
United States
01/12/2007 07:47 PM
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Re: Tech Help: CD Drive
I had the exact same problem,
Method 1: Remove the registry entry
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Note If you had installed multiple CD-writing software products on your computer, you need to uninstall the software products before you remove the registry keys. 1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d​36e965-e325-11ce-bfc1-08002be10318}
4. On the File menu, click Export.
5. In the File name box, type savedkey, and then click Save.
6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

Note If this data type is missing, go to Method 2.
7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.
8. Quit Registry Editor, and then restart the computer.

Back to the top

Method 2: Replace the existing driver
1. Click Start, and then click Control Panel.
2. If Control Panel is in Category view, click Performance and Maintenance, and then click System.

If Control Panel is in Classic view, double-click System.
3. On the Hardware tab, click Device Manager.

Note In Windows Vista Beta 2, click Device Manager in the left pane. If a dialog box appears that describes permissions, click Continue.
4. Click the drive with the question mark next to it.
5. On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK.
6. Repeat steps 4 through 5 for any other drives with question marks.
7. On the Action menu, click Scan for hardware changes.
Note If Windows XP cannot locate the driver for your device, the device may not be supported by Windows XP. To see the list of supported devices, see the most recent Windows Hardware Compatibility List (HCL) at the following Microsoft Web site:
[link to www.microsoft.com] ( [link to www.microsoft.com]
bamabigfoot
User ID: 98686
United States
01/12/2007 08:23 PM
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Re: Tech Help: CD Drive
Installing new hardware has nothing to do with it. If the "evil" Sony program is still on your system it will still mess it up. The program sits on top of your operating system and interferes with the normal drivers....I just meant if you ever get it fixed, by re-installing windows, or editing the registry etc... you still need to google "turn off autorun in XP" and do that registry fix so that if you stick the Sony CD back in your drive to play it, it won't just reinstall the "evil" code....better yet take all your SONY CD's and break them up with a hammer and never buy another music CD again!!!!
Anonymous Coward
User ID: 140808
United States
01/12/2007 08:59 PM
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Re: Tech Help: CD Drive
CD/DVD Combo drive problems
[link to search.techrepublic.com.com]

Motherboard problems
[link to search.techrepublic.com.com]
LogDog (OP)

User ID: 95581
United States
01/13/2007 10:27 PM
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Re: Tech Help: CD Drive
I had the exact same problem,
Method 1: Remove the registry entry
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Note If you had installed multiple CD-writing software products on your computer, you need to uninstall the software products before you remove the registry keys. 1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d​36e965-e325-11ce-bfc1-08002be10318}
4. On the File menu, click Export.
5. In the File name box, type savedkey, and then click Save.
6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

Note If this data type is missing, go to Method 2.
7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.
8. Quit Registry Editor, and then restart the computer.

 Quoting: Anonymous Coward 180990



My god, this worked. Thank you so very much. I feel like my computer is actually complete again
Anonymous Coward
User ID: 181454
United States
01/13/2007 11:20 PM
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Re: Tech Help: CD Drive
system restore (recovery)!!!!

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