[link to redtape.msnbc.com]


Rhonda Payne went to an AT&T Wireless store in Calhoun, Ga., recently to pay her phone bill in cash. She'd been hit by ID theft and was forced to close her checking account, so she was worried she wouldn’t be able to mail a check on time. But when she arrived at the store, she was in for a surprise.

Paying in person, she was told, costs extra -- $2 extra.

Payne objected to the "administrative charge" that was added to her bill but got no sympathy. Instead, she said, she was told she should consider herself lucky because the fee was about to go up to $5.

"I was told that it was a courtesy to take cash,” she said. “I said, ‘Are you kidding me?'”
It’s no joke. Beginning earlier this year, AT&T Wireless began to charge customers who pay their bills in their stores.

"It is a way of saving money ... it helps us keep our costs lower," said AT&T spokesman Mark Siegel. "We want our associates to spend their time helping customers as they are thinking about their wireless plans or looking at phones."

[snip]