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Subject Qantas Denies 'Flying Dog' Tag
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Original Message I'm not questioning the veracity of the survey mentioned in the article below, but I've flown with many an airline in my lifetime and Qantas rates with the best of them in my books.

However, the one that really stands out (for service, general efficiency, etc.) as far as I'm concerned is Cathay Pacific ......... excellent service, very tasty and beautifully presented meals, extremely cordial personnel etc. etc. In other words, a true "A1" airline. Other favourites of mine are SwissAir and Singapore Airlines.

What airline/s have you flown with and which is your favourite?

Qantas Denies 'Flying Dog' Tag

SBS World News Australia
29 May 2007 (12:41:48 Australian EST)

Qantas has dismissed an Australian survey that rates it the worst international airline.

The survey of 4,000 subscribers to consumer magazine Choice also found Qantas' domestic service was outshone by all rivals except its low-cost subsidiary Jetstar.

However, Qantas has cited a larger, international poll as proof its customers are satisfied.

The national carrier would not comment directly today on its poor marks in the Choice survey, preferring to draw attention to better showings in specialist airline polls.

"Qantas has been named one of the world's top airlines in the Skytrax world airline awards for the last two years," a Qantas spokesman said.

"Skytrax surveys more than 13 million travellers each year and Qantas was ranked second in both 2005 and 2006.

"The Qantas Group flies more than 34 million passengers a year and our customer satisfaction ratings have never been higher."

Choice asked its subscribers to rate airlines for value for money, booking processes, convenience, the check-in procedure, in-flight service (including food and entertainment), seat comfort, legroom and cleanliness.

Subscribers voted Singapore Airlines top international airline and small airline Regional Express the favoured domestic operator.

Qantas only scored 63 per cent, compared to Singapore Airlines' 78 percent.

On the domestic front, Qantas fared little better, with a 67 percent rating. Consumers labelled its service "arrogant and aloof".

Jetstar scored just 62 percent, with one respondent describing Jetstar staff as "uniformly surly, unhelpful and most definitely unwelcoming".

Regional Express won the survey's top rating of 79 percent, followed by Virgin Blue with 71 percent.

"Virgin Blue staff attempt to make what is a reasonably unpleasant experience flying with a no-frills service light-hearted and enjoyable," one respondent said.

One possible reason Qantas may have fared so poorly in the survey is that people may be more critical of their national carrier, the magazine suggested.

Some travellers said they continued to fly with Qantas to earn frequent flyer points, even though they rated the airline significantly lower than average.

[link to www.worldnewsaustralia.com.au]
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