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PREPAID SMART-PHONE NIGHTMARE

 
Cat.Man.Deux
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User ID: 46047620
United States
09/04/2013 11:20 AM
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PREPAID SMART-PHONE NIGHTMARE
By writing this I hope to maybe help a few others avoid the nightmare I just went through with a prepaid smart-phone from TracFone, Inc. The same would also apply to customers of Net 10 Wireless, Straight Talk Wireless, SafeLink Wireless, and TelCel America, as they are all owned and controlled by TracFone.

I have been a loyal customer of TracFone for a little over TEN YEARS. In the arena of mobile phone service providers, currently THE single most competitive business on Earth, this is an unheard-of, astronomical length of time to remain loyal to one provider. However this counts for NOTHING in the bloodshot eyes of TracFone & companies, and trust me when I tell you – that loyalty has come to a screeching-ass halt as a result of the debacle I am about to share with you.

Never in my life, within any American industry, have I seen such utter incompetence accompanied by a three-ring circus of errors to equal this experience. Before I go on, let me explain that I am a disabled individual due to a spinal cord injury, and I live in a sparsely populated, rural area of Georgia. It is eight miles from my home to the nearest store or gas station, and when you combine these two factors, it’s evident that a mobile phone is critically important to me should I have car trouble, or be involved in an accident, etc. Just 2 months into my usage of the new (which I later discovered to be REFURBISHED and NOT NEW at all) Smart Phone, it failed. So I called TracFone to file a warranty claim and exchange the defective device for a new one.

After I had finished struggling with the thick Flipino accent of their service rep for 45 minutes, (like so many other companies in America today, TracFone and all their associates OUTSOURCE their customer service to either the Phillipines, or Guyana) I had to repeat the same data time and time again to different reps as the case was “ESCALATED.” Wouldn’t you think a cell phone company would know how to NETWORK their own computers so that you wouldn’t have to repeat the same thing time and again? Apparently not. After I had answered the myriad questions and all the details were entered into their computer, I was told my (NOT) new phone would arrive in 3 to 5 days.

At this point I explained my aforementioned handicap and the critical importance of my having a working mobile phone, and cheerfully offered to pay the cost of overnight freight if they would but ship it this way. Now, Tracfone and all of their related companies routinely ship EVERYTHING by Federal Express Ground. Yet for some unfathomable reason, they flat-out refused to cooperate - even for a ten-year loyal customer, who is handicapped to boot. Such a simple request, which would have cost them absolutely NOTHING, and would have required them to simply check a different check-box on the freight form – SORRY, WE CAN’T DO IT!

Now I really began to lose my patience and assured them that when my already-purchased air time had expired, I was going to pitch their miserable little plastic miracle off the highest cliff I could access in a wheelchair, and take my loyalty elsewhere. Oh, if only this really had been the end of it. 3 working days later, my replacement phone arrived - WITHOUT A SIM CARD. A cellphone cannot work without a SIM card. SO HOW and WHY did they ship mine without one? To this day I have yet to receive an answer to that question.

Once again, I was told the missing SIM would arrive in 3 to 5 da… NOW WAIT A MINUTE , I argued – I put up with this nonsense the first time because gadgets do break, especially electronic gadgets ,and it really wasn’t THEIR fault – However, even though THIS TIME IT WAS CLEARLY INCOMPETENCE on the part of one or more TracFone employees, I offered once again to pay for overnight service and once again they patently refused to accommodate my request.

By now I was seething, but the fun had only just begun. The SIM card arrived and I installed it, only to have the phone refuse to call out. Turned out they had sent me THE WRONG SIM CARD, and once again, they refused to employ fast shipping.

3 working days later, the CORRECT SIM card arrived, I installed it, and it now became evident that THE REPLACEMENT PHONE WAS ALSO DEFECTIVE! ! !

So, where are we now?
3 working days for a replacement phone – sent w/no SIM
3 working days for a SIM – Sent Wrong SIM
3 working days for the right SIM – replacement phone proved N/G
A total of 9 days into the nightmare, and I am back at square one with a broken phone.

While waiting for the THIRD phone to arrive, I took a look at a web site recommended to me by a friend entitled “WWW.RIPOFF REPORT.COM.” It came as absolutely no surprise whatsoever to find that there were a total of 306 COMPLAINTS ABOUT TRACFONE. on www.Ripoff Report.com.

So, here we go with phone number 3. I opened the box, flipped the phone over, only to discover - mind-boggling as it may seem …can you believe this? After waiting 3 more working days, once again they sent me a replacement phone WITHOUT A SIM CARD!!!!!!

At this point I asked for the name of the C.E.O. of Tracfone, Inc. which would be one Frederick J. Pollack, and the address of the corporate headquarters, which is located, appropriately enough, in the warehouse district of that world-class den of iniquity known as MIAMI, FLORIDA. By the time you read this, Mr. Pollack will have received a copy of this letter, along with my heartfelt assessment of his company, which embodies the absolute epitome and quintessence of everything that is wrong with business in America today. From outsourcing jobs that rightfully belong to American workers to their senseless ironclad corporate POLICY of steadfast refusal to accommodate special needs clientele, these people are THE WORST.

So far, phone number 3 - once I added the missing SIM card – seems to be functioning properly...again that is at least so far. The tiniest of bright spots in this otherwise murky cesspool of utterly laughable incompetence, was a very pleasant young lady named “Francina,” who handled service ticket #1075676644. She was cheerful, knowledgeable, spoke perfect English, and was actually a pleasure to deal with. Thank you Francina, I’m quite sure you will never hear that phrase from anyone at Tracfone.

Every word of this story is the truth – and if after hearing it, you are ignorant and/or crazy enough to patronize this pitiful excuse for a company, then you more than deserve whatever fate should befall you. Good luck.

Last Edited by Cat.Man.Deux on 06/27/2014 06:55 PM
Anonymous Coward
User ID: 1303612
United States
09/04/2013 11:24 AM
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Re: PREPAID SMART-PHONE NIGHTMARE
Ditch the free govt. shit phone and get a Magic Jack. As long as you have internet connection it works great. It isn't mobile but for $30 a year and unlimited calling it's well worth it.
Anonymous Coward
User ID: 45034213
United States
09/04/2013 11:29 AM
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Re: PREPAID SMART-PHONE NIGHTMARE
Your having problems because you are a fucking dumbass.
Anonymous Coward
User ID: 29203778
United States
09/04/2013 11:32 AM
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Re: PREPAID SMART-PHONE NIGHTMARE
its not incompetency or limited to tracphone. Big CORPORATIONS. they do this on purpose.
Anonymous Coward
User ID: 6552240
United States
09/04/2013 11:39 AM
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Re: PREPAID SMART-PHONE NIGHTMARE
If you were willing to pay extra for overnight shipping, why didn't you just go to the nearest gas station and buy a prepaid phone there????
Anonymous Coward
User ID: 45405354
United States
09/04/2013 11:47 AM
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Re: PREPAID SMART-PHONE NIGHTMARE
Your having problems because you are a fucking dumbass.
 Quoting: Anonymous Coward 45034213


Why such hate? The guy is just venting his frustration! As being physically disabled too and have limited means to get around such as not having the means to jump in a car and go somewhere when I need something so I too depend on having things shipped to my house. It's disheartening to call for assistance only to have been given the run around for something as simple as getting a phone replaced.

As the comment about magicjack, that's good for a landline replacement but the OP stated he needed a mobile phone due to his disability.
Anonymous Coward
User ID: 45288267
United States
09/04/2013 11:50 AM
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Re: PREPAID SMART-PHONE NIGHTMARE
Your having problems because you are a fucking dumbass.
 Quoting: Anonymous Coward 45034213


You need to get out of your mom's basement and get some fresh air and sunshine, sunshine. Maybe that will make you will feel better.
Cat.Man.Deux  (OP)

User ID: 46047620
United States
09/06/2013 05:30 PM
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Re: PREPAID SMART-PHONE NIGHTMARE
Before I reply to you assho...err, I mean 'helpful contributors,' I am unhappy to report that while their products and services definitely blow chunks, at least they're consistent. That's right PHONE #3 IS ALSO BROKE!!! It will not download pictures or anything else attached to a text msg, so they're sending PHONE # 4...in 3 to 5 working days, of course.

Now for the fools. For the sake of brevity, I'll identify each of you by the last 3 of your highly appropriate "Coward" designators. (The exceptions to this comment are AC #'s 354 & 267, whom I thank kindly for their support.)

Who's on first? # 612 "Ditch the free govt. shit phone and get a Magic Jack., etc." - Where in hell did you get the idea that a TracFone is "FREE GOV'T SHIT?" Apparently you do not understand the meaning of the word "PREPAID." And while you are correct that I do get plenty of "SHIT" from the gov't - it is certainly not "FREE." Secondly, would you like to volunteer to unwind and reel back up the 8-mile-long extension cord that would be required to employ a Magic Jack for my application? Here's your sign: MORAN.

"N - E - X - T !" #213, step right up and show your ignorance. "Your having problems because you are a fucking dumbass."
First of all, dumbass, "your" indicates POSSESSION, as in "YOUR EMPTY HEAD" or "YOUR VERY LOW IQ," indicating that the EMPTY HEAD and VERY LOW IQ belong to YOU. On the other hand, "YOU'RE" is a contraction of the words "YOU" and "ARE" and indicates a CONDITION that applies to YOU, such as YOU ARE A DUMB-ASS or "YOU'RE A DUMB-ASS," which, no doubt, you certainly are. As to how being a dumb-ass would cause a major corporation to behave like an even BIGGER dumbass, I'm afraid only a dumbass like you would know the answer to that.

#240, Front & center! [Heh #213, Pop Quiz: Which one should I use here? YOUR or YOU'RE?]

"Your/You're brainless comment was, "If you were willing to pay shipping, why didn't you buy a phone at a gas station?" That's right, "YOUR" because it shows POSSESSION. I will reply to this in kind, using the same logic that you did:

"If you want to make stupid comments on GLP, why don't you take your shoes off?" Don't make a whole lotta sense now, do it?





GLP