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computer experts please help, keyboard issue

 
Heavenly Alchemy  (OP)

User ID: 35266095
United States
12/12/2013 12:15 AM
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Re: computer experts please help, keyboard issue
...


Yes that's right. It stopped working in the browser, so I tried a few other programs. I then rebooted and couldn't log into the computer because it effected the password as well.
 Quoting: Heavenly Alchemy


Ok I want you to try something won't cost you anything but time. From your log in screen I want you to do a hard reset meaning pull your plug ins so there is no power source running to the computer and then hold that power button down until the screen goes blank. Your computer should click and then go black. Turn your case over and undo the screws to the battery pack and completely disconnect and pull the battery. Insert it back in and then try and fire it up and see if the keys work then.
 Quoting: ByFaithAlone


Thanks! I'll give you an update once everything is back up. Probably later tonight, my friend is using the computer now and I don't want to get into it with them. So as soon as they finish I'm in like Flynn. Until then, stuck on the tablet...good times. Ha.
 Quoting: Heavenly Alchemy


Lol me too I'll check back in the morning. Good luck!
 Quoting: ByFaithAlone


Ha! Have to love it. *grin* Sounds good, hopefully it'll be up and rolling and I'll have a warm cup of Joe to start your day off on the right foot.

Thanks again, have a good night.
Heavenly Alchemy  (OP)

User ID: 35266095
United States
12/12/2013 12:17 AM
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Re: computer experts please help, keyboard issue
I randomly pressed keys and now some keys work while others don't. The back key stopped working for a minute but I somehow got it working again. While trying to get the key working again by pressing keys another key stopped working.

I've searched online and the only answers are regarding spills or crumbs, shorted keys I know that isn't any of those issues because I was able to get keys work.

Please help.

flower
 Quoting: Heavenly Alchemy


did u activate a function key? usually in orange or blue? They work when pressed at the same time.
 Quoting: sunspotkiller


It's possible, it's in the area I brushed over with my fingers. How could I find out if that's the issue?
 Quoting: Heavenly Alchemy


If you do unplug your keyboard, make sure your computer is turned off. My keyboard won't work, unless my computer is turned off before I plug it back in.
 Quoting: Anonymous Coward 3793971

Thanks, that's important!

hf
Heavenly Alchemy  (OP)

User ID: 35266095
United States
12/12/2013 01:00 PM
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Re: computer experts please help, keyboard issue
If its a laptop try shutting down and taking the battery out and try again.
 Quoting: Yupitsme


Sorry I didn't see your post before heading out last night. But it worked! Thanks! hf

...


Yes that's right. It stopped working in the browser, so I tried a few other programs. I then rebooted and couldn't log into the computer because it effected the password as well.
 Quoting: Heavenly Alchemy


Ok I want you to try something won't cost you anything but time. From your log in screen I want you to do a hard reset meaning pull your plug ins so there is no power source running to the computer and then hold that power button down until the screen goes blank. Your computer should click and then go black. Turn your case over and undo the screws to the battery pack and completely disconnect and pull the battery. Insert it back in and then try and fire it up and see if the keys work then.
 Quoting: ByFaithAlone


Thanks! I'll give you an update once everything is back up. Probably later tonight, my friend is using the computer now and I don't want to get into it with them. So as soon as they finish I'm in like Flynn. Until then, stuck on the tablet...good times. Ha.
 Quoting: Heavenly Alchemy


Lol me too I'll check back in the morning. Good luck!
 Quoting: ByFaithAlone


Thanks so much for all your help! It worked! Yessss! I wasn't able to get the puter back until this morning. But so worth it. thanks again for all your help. Green to you lovely! Hope you are having a great day so far.

hf
Anonymous Coward
User ID: 76272455
Canada
03/13/2019 11:14 AM
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Re: computer experts please help, keyboard issue
bump
Anonymous Coward
User ID: 10485453
United States
03/13/2019 11:21 AM
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Re: computer experts please help, keyboard issue
looks like he fixed it.......

I was just over at a friends home. his all in one HP had some weird issue where the desktop would flip to something else making it unusable. I finally deleted some sort of 'touch screen software' and wall luh, it works again. just in case someone else has a similar problem......
Red John

User ID: 63682034
Canada
03/13/2019 11:24 AM

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Re: computer experts please help, keyboard issue
if it's USB, pull plug USB plug out of computer and try plugging into different USB port. sometimes USB port on computer goes faulty.
 Quoting: Anonymous Coward 29705405


Sadly it isn't, it's a built-in on a laptop. Though this will be kept in mind for the future, just in case.
 Quoting: Heavenly Alchemy


do full shut down win 8, 8.1, and 10
press and hold the shift key and select shut down

flip system over

remove battery

wait a couple of minutes

reinstall battery

flip system over

power up

problem gone ? : done

same problem ? : RMA / warranty time
General Failure Reading Drive A:
Who is General Failure?

There can be only one