[link to www.newsnet5.com]

"Yesterday, we became aware of the incident and immediately launched a thorough investigation.

Today, we received a formal complaint from Ms. Ferrato, and we will be interviewing her as part of the process.

From what we know now, it appears this incident could have been handled far more appropriately.

We apologize for the way this incident transpired, and this is clearly an unfortunate situation.

Importantly, we will be taking the appropriate action internally, and once the investigation is complete, we will be able to provide further details."

~~Inexcusable, officers should be better trained, this shouldn't happen to anyone, man, woman, child or elderly.