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Customer Service Has Gone to Crap!

 
BunBun
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User ID: 72403579
United States
08/13/2016 12:34 PM
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Customer Service Has Gone to Crap!
I can remember back in the 70's, when we would go to the gas station, there was a man attending the pump who would pump the gas and clean our windshield and check our oil. He would bring the credit card slider out and do the payment right there at the car. We never had to get out. Of course, he pumped our gas.

In the 70's, when you went to Sears for shoes, there were people working in the department who would measure your foot and go get the size you were looking for. They would put the shoe on your feet and you could see if you liked them. Things were done this way.

When you went to Sears for bras, the women could measure you and help fit you for a bra. There was real customer service.

Now, you can forget being helped by an actual person no matter where you go. If you go to McDonald's at 10 o'clock at night, you are going to wait 15 minutes in the drive through for a small order.

Customer service has gone to crap.

Management thinks that they are Number One.

It's so sad.

I have seen the future and the future is Stupid.
Christard and Lover of God
BunBun  (OP)

User ID: 72403579
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08/13/2016 12:38 PM
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Re: Customer Service Has Gone to Crap!
Tell me some stories of customer service from days gone by that you remember. The young people don't know any different. Let's tell them what it was like to actually have someone wait on you.
Christard and Lover of God
Anonymous Coward
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08/13/2016 12:38 PM
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Re: Customer Service Has Gone to Crap!
Why would people provide good service if they get paid the same for bad?

Why worry about keeping your job (or husband) if the big government will provide for you if you lose it?
BunBun  (OP)

User ID: 72403579
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08/13/2016 12:44 PM
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Re: Customer Service Has Gone to Crap!
Why would people provide good service if they get paid the same for bad?

Why worry about keeping your job (or husband) if the big government will provide for you if you lose it?
 Quoting: Anonymous Coward 72415999


I was at the Wal-Mart doing a computer based learning module the other day. They were telling me that people will buy things that are at eye level. They were also telling me the little secrets of how they merchandise things.

I think that they figured out they could short us all and we would still run all over ourselves to blow money. Maybe it's because there are so many more people now than there were back in the 70's. Maybe it's a volume of customers issue.

I look at Wal-Mart and imagine how much money they could actually make if they provided good customer service.
Christard and Lover of God
Ms. Superduper

User ID: 70651884
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08/13/2016 12:46 PM
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Re: Customer Service Has Gone to Crap!
I have good news. Go to Nordstrom and they will fit you for a bra and anything else you want. Heh.
Greater is He who is in me than he who is in the world.

Whatever feels good to your soul, do that.
Ms. Superduper

User ID: 70651884
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08/13/2016 12:48 PM
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Re: Customer Service Has Gone to Crap!
If you go to Macy's (not a discount store) or Sears, for example, you have to find your own stuff, and then drag it over to the cashier's area for them to take your money. Said cashiers' areas are often unmanned. No wonder they are sinking.
Greater is He who is in me than he who is in the world.

Whatever feels good to your soul, do that.
Anonymous Coward
User ID: 72755694
United Kingdom
08/13/2016 12:50 PM
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Re: Customer Service Has Gone to Crap!
I work in customer service. I've had two disciplinaries resulting in final warnings and numerous complaints from customers about my rudeness. Oh and I was nominated an award for best customer service at our annual awards ceremony.

pffft-spitsmoke
Anonymous Coward
User ID: 66221260
United States
08/13/2016 12:51 PM
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Re: Customer Service Has Gone to Crap!
I love how these dindus and stupid millennial cunts want $15 an hour to do nothing ! WTF
BunBun  (OP)

User ID: 72403579
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08/13/2016 12:55 PM
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Re: Customer Service Has Gone to Crap!
I don't think I can afford Nordstrom's. Use to be, you didn't have to. Sears used to be pretty good. Not as high class as Dillards.

I was in Dillards the other day and OMGosh, the carpet is disgusting in our Dillards. They had this light blue carpet installed many moons ago and there isn't a spot on it that isn't damaged, dirty and destroyed. What a mess. With the prices they charge, you would think they could do better. I bet Dillards isn't doing too well these days. Too snooty.
Christard and Lover of God
Anonymous Coward
User ID: 72022837
United States
08/13/2016 01:01 PM
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Re: Customer Service Has Gone to Crap!
Why would people provide good service if they get paid the same for bad?

Why worry about keeping your job (or husband) if the big government will provide for you if you lose it?
 Quoting: Anonymous Coward 72415999


I was at the Wal-Mart doing a computer based learning module the other day. They were telling me that people will buy things that are at eye level. They were also telling me the little secrets of how they merchandise things.

I think that they figured out they could short us all and we would still run all over ourselves to blow money. Maybe it's because there are so many more people now than there were back in the 70's. Maybe it's a volume of customers issue.

I look at Wal-Mart and imagine how much money they could actually make if they provided good customer service.
 Quoting: BunBun


Hahaha are you kidding us with that last part?

The Walton's have more money than you could ever imagine, all from fucking over the people.

Providing real customer service would actually cause them to lose money.

Besides all retailers depend on eye-level marketing and other less-than-honest tactics. Go to any cereal aisle, there's some of the biggest proof.
Anonymous Coward
User ID: 70967838
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08/13/2016 01:05 PM
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Re: Customer Service Has Gone to Crap!
I HATE calling for customer service and get someone in the Philippines or India....I immediately request a transfer to the USA...the nerve..trying to pay cheap labor and get crap.
Anonymous Coward
User ID: 72022837
United States
08/13/2016 01:05 PM
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Re: Customer Service Has Gone to Crap!
I love how these dindus and stupid millennial cunts want $15 an hour to do nothing ! WTF
 Quoting: Anonymous Coward 66221260


You can blame it on the previous generation running everything into the ground and putting corrupt people in positions of power.

Besides, if the bossmam didn't want them "doing nothing", wouldn't he fire them? To me, it sounds like they're doing exactly what is expected of them.

Fuck this slave system, anyway.
BunBun  (OP)

User ID: 72403579
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08/13/2016 01:09 PM
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Re: Customer Service Has Gone to Crap!
Well, they told me a story about Jane who made her shopping trip through the Wal-Mart in 20 minutes and her double who took 40 minutes, was late to get her kids and spent only 60 dollars instead of 80.

According to Wally, proper product placement makes all the difference.

You are being worked over for your money when you go to Wally.

They shouldn't be allowed to pipe that music in. I would check people out and they were jamming to the music and I don't even think they were completely aware of what was being done to their checking account.
Christard and Lover of God
Anonymous Coward
User ID: 70547102
United States
08/13/2016 01:09 PM
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Re: Customer Service Has Gone to Crap!
Why would people provide good service if they get paid the same for bad?

Why worry about keeping your job (or husband) if the big government will provide for you if you lose it?
 Quoting: Anonymous Coward 72415999


People 40, 50, 60 years ago were much different then than are today. Back then as a general rule, people were courteous, especially if they worked with the public.

Children were taught manners from a very early age in those days, then grew up courteous without giving it a thought.

Some gas stations in earlier days would change your oil, then vacuum the interior and wash the windows. No extra charge. They didn't expect a tip, either, because they were paid for what they had done. Service was the name of the game and the customer always came first.

The minute you walked into a store, someone was there to greet you and help you find what you were looking for. If they didn't have what you were looking for, they told you who did.

I miss those days.
Em18966

User ID: 71619753
08/13/2016 01:09 PM
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Re: Customer Service Has Gone to Crap!
In the 70s, people could work a customer service job and earn a living wage.

Why would you take pride in your service skills when you're barely making enough money to buy gas to drive to your 2nd, 3rd and 4th jobs?

Blame "Made in China" Trump.
Anonymous Coward
User ID: 72022837
United States
08/13/2016 01:10 PM
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Re: Customer Service Has Gone to Crap!
I HATE calling for customer service and get someone in the Philippines or India....I immediately request a transfer to the USA...the nerve..trying to pay cheap labor and get crap.
 Quoting: Anonymous Coward 70967838


Just don't be mad at the Filipinos and Indians; they're just trying to make a living.

And realize that companies outsourcing jobs to other countries should be shamed as much as hiring undocumented immigrants. No one wants to pick fruits/veggies for $5 an hour, but I'm sure most Americans wouldn't mind making $11+ an hour taking phone calls.
Anonymous Coward
User ID: 72022837
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08/13/2016 01:17 PM
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Re: Customer Service Has Gone to Crap!
In the 70s, people could work a customer service job and earn a living wage.

Why would you take pride in your service skills when you're barely making enough money to buy gas to drive to your 2nd, 3rd and 4th jobs?

Blame "Made in China" Trump.
 Quoting: Em18966


EXCELLENT point, as well!

Try supporting a family on minimum wage (shit, try even $12/hour) and see how long it takes for your will to break down.

Family comes first, it's why we're all working. So if employees are expected to take pride in their position, they need to be adequately compensated for their work, time, and for the time spent away from family (which is worth more than any employer can pay, really, but that doesn't he can't at least acknowledge that).
Anonymous Coward
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United States
08/13/2016 01:19 PM
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Re: Customer Service Has Gone to Crap!
Well, they told me a story about Jane who made her shopping trip through the Wal-Mart in 20 minutes and her double who took 40 minutes, was late to get her kids and spent only 60 dollars instead of 80.

According to Wally, proper product placement makes all the difference.

You are being worked over for your money when you go to Wally.

They shouldn't be allowed to pipe that music in. I would check people out and they were jamming to the music and I don't even think they were completely aware of what was being done to their checking account.
 Quoting: BunBun


The way I see it, walmart shouldn't even be allowed to exist.
nythinker

User ID: 71434193
United States
08/13/2016 01:23 PM
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Re: Customer Service Has Gone to Crap!
I HATE calling for customer service and get someone in the Philippines or India....I immediately request a transfer to the USA...the nerve..trying to pay cheap labor and get crap.
 Quoting: Anonymous Coward 70967838


Yup! And its EVERYWHERE! I do medical billing, and most health insurances I call regarding claims, the reps are from where? You guessed it!

The US is being outsourced out of existence
nythinker
Anonymous Coward
User ID: 1373555
United States
08/13/2016 01:24 PM
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Re: Customer Service Has Gone to Crap!
I'm never sour. :)
Anonymous Coward
User ID: 72022837
United States
08/13/2016 01:28 PM
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Re: Customer Service Has Gone to Crap!
I HATE calling for customer service and get someone in the Philippines or India....I immediately request a transfer to the USA...the nerve..trying to pay cheap labor and get crap.
 Quoting: Anonymous Coward 70967838


Yup! And its EVERYWHERE! I do medical billing, and most health insurances I call regarding claims, the reps are from where? You guessed it!

The US is being outsourced out of existence
 Quoting: nythinker


Stand up for your beliefs and boycott those companies. We as customers keep this shit going by supplying the money they need. We are the enablers.
Anonymous Coward
User ID: 72449633
United States
08/13/2016 01:34 PM
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Re: Customer Service Has Gone to Crap!
New retail models taught are all about maximizing profit through using as few hours of payroll possible.

You don't see cashiers at registers anymore because they are made to run registers while completing other store projects.

The only salaried people on staff now due to new overtime regulations are Store Managers. All others, Assistants, and Shift Managers are now hourly and not allowed OT ever. In fact most don't get 35 hours a week.

Most retail Store Managers now work 55 to 65 hours per week and turnover is rapidly growing. Most only last a few years then they get fired or burnout. Last retailer I worked for had 50% Store Manager turnover a year. I know one large pharmacy chain where Store Manager turnover is 65 to 70% a year.

Salaries in Retail Management for GM's have remained the same for 10 years now. Real wages have slipped badly. For other management positions wages have dropped even more. Bonuses which used to be 10k or 20k a year are now limited to 10% of salary and that is only if you meet impossible budget expectations.

The middle class is being systematically wiped out by Globalism and Supercorporations.
BunBun  (OP)

User ID: 72403579
United States
08/13/2016 01:37 PM
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Re: Customer Service Has Gone to Crap!
Well, BunBun won't be made to run registers while completing other store activities anymore. I quit.
Christard and Lover of God
Anonymous Coward
User ID: 72415999
United Kingdom
08/13/2016 01:42 PM
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Re: Customer Service Has Gone to Crap!
Blame "Made in China" Trump.
 Quoting: Em18966


I didnt know Trump ran your entire economy for the last few decades.
Anonymous Coward
User ID: 72022837
United States
08/13/2016 01:44 PM
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Re: Customer Service Has Gone to Crap!
Well, BunBun won't be made to run registers while completing other store activities anymore. I quit.
 Quoting: BunBun


WWWOOOOOOOOO!!!

That's what it's all about, people.

Fuck this system the same way it fucked us.
I might be wrong

User ID: 70732226
United States
08/13/2016 01:45 PM
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Re: Customer Service Has Gone to Crap!
In the 70s, people could work a customer service job and earn a living wage.

Why would you take pride in your service skills when you're barely making enough money to buy gas to drive to your 2nd, 3rd and 4th jobs
 Quoting: Em18966


This
Fine Ham Abounds
Anonymous Coward
User ID: 72022837
United States
08/13/2016 01:50 PM
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Re: Customer Service Has Gone to Crap!
New retail models taught are all about maximizing profit through using as few hours of payroll possible.

You don't see cashiers at registers anymore because they are made to run registers while completing other store projects.

The only salaried people on staff now due to new overtime regulations are Store Managers. All others, Assistants, and Shift Managers are now hourly and not allowed OT ever. In fact most don't get 35 hours a week.

Most retail Store Managers now work 55 to 65 hours per week and turnover is rapidly growing. Most only last a few years then they get fired or burnout. Last retailer I worked for had 50% Store Manager turnover a year. I know one large pharmacy chain where Store Manager turnover is 65 to 70% a year.

Salaries in Retail Management for GM's have remained the same for 10 years now. Real wages have slipped badly. For other management positions wages have dropped even more. Bonuses which used to be 10k or 20k a year are now limited to 10% of salary and that is only if you meet impossible budget expectations.

The middle class is being systematically wiped out by Globalism and Supercorporations.
 Quoting: Anonymous Coward 72449633


Again, we enable the system.

It's up to the employees to draw the line, say "enough is enough". Demand less or more hours (depending on the situation). Demand adequate compensation.

If ALL of us (us, as in the "work force") agree to these terms, there would be no one willing to fill the position, meaning the employer would have no choice but to comply.

I know this all sounds unrealistic, but it really is that easy.
Anonymous Coward
User ID: 64064222
United States
08/13/2016 01:53 PM
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Re: Customer Service Has Gone to Crap!
What really gets me is none of these people working cash registers know how to properly count back your change after a purchase. They just hand you whatever the machine tells them. Back in the day if you couldn't count back change you didn't work the cash register. McDonalds got the stupid started by putting pictures on the register keys instead of #'s. All downhill from there.
BTW: by counting back the change properly I mean if your purchase is $12. 75 and you pay with a $20.00, the cashier gives you a quarter saying: "25 cents makes it $13.00 $2.00 makes it $15. 00 and $5.00 more is $20.00. Have a good day."
Anonymous Coward
User ID: 72755694
United Kingdom
08/13/2016 01:55 PM
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Re: Customer Service Has Gone to Crap!
It's all bullshit which is why I find it hard keeping a smile on my face. The company I work for doesn't give a shit about you. It only cares about your money. It engineers all sorts of ways to get you through the door, all sorts of manipulative tactics and gestures and rhetoric but it means nothing. It's all lip service and you all buy it. They should call it lip service rather than customer service.
Anonymous Coward
User ID: 72022837
United States
08/13/2016 01:58 PM
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Re: Customer Service Has Gone to Crap!
It's all bullshit which is why I find it hard keeping a smile on my face. The company I work for doesn't give a shit about you. It only cares about your money. It engineers all sorts of ways to get you through the door, all sorts of manipulative tactics and gestures and rhetoric but it means nothing. It's all lip service and you all buy it. They should call it lip service rather than customer service.
 Quoting: Anonymous Coward 72755694


Just know you aren't the only one, brother.
Ms. Superduper

User ID: 70651884
United States
08/13/2016 02:03 PM
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Re: Customer Service Has Gone to Crap!
I don't think I can afford Nordstrom's. Use to be, you didn't have to. Sears used to be pretty good. Not as high class as Dillards.

I was in Dillards the other day and OMGosh, the carpet is disgusting in our Dillards. They had this light blue carpet installed many moons ago and there isn't a spot on it that isn't damaged, dirty and destroyed. What a mess. With the prices they charge, you would think they could do better. I bet Dillards isn't doing too well these days. Too snooty.
 Quoting: BunBun


Yeah well, neither can I, really, but I do love their shoe department, or used to. I did have an excellent experience trying on a satin piece in the lingerie department once. So much assistance. I ended up buying it. It's not a regular thing - trust me.

My point was that it's the only place, that I know of where they will assist the customer. Oh yeah, and when my mom got really old and we went to buy her some bras. They were awesome in helping.

All stores of the non-discount variety should be that way. I detest going to a place, having to look all over what the category of item I am looking for, and there is no one to even point me in that direction. Bump THAT. Oh, and then find and beg someone to take my money. Bump THAT big time.

I prefer vintage, high end, never used items. I love looking for them, too.

They can keep their cheap-arse, Made in some country I've never heard of, crap that falls apart as soon as it's washed.

I hope all of the ones that stopped providing customer service go down. I'll remember them, too when they start selling online only, and boycott them. Pfft. I need to see and feel stuff before I buy.

I am a seasoned, experienced shopper and I know the brands and I know the deals.

They can kiss my sweet southern, you-know-what.
Greater is He who is in me than he who is in the world.

Whatever feels good to your soul, do that.