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My computers VPN software only works if i use my cellphones internet - computer experts please explain

 
Anonymous Coward
User ID: 73570941
Canada
04/09/2017 08:13 AM
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My computers VPN software only works if i use my cellphones internet - computer experts please explain
So ive paid for 2 yr subscription to hotspot shield VPN on my Windows 7 Desktop PC. However the instant i enable either the trial version of Hotspot shield or enter my correct paid account details, the very INSTANT i press connect my entire INTERNET is blocked. not just the browsers, even trying to ping google from the CMD will not work.

So my suspicion is that its my Virgin Media home hub that is playing silly buggers and blocking VPNs...

So i thought what if i turn my cellphones wifi hotspot on and make my computer connect to it as the primary connection. This should tell me if there is anything wrong with my OS or computer or the software install.. and it should tell me if my router is blocking the VPN right????

I connected to my phone and turned on the VPN and voila! bingo it all works and im now on VPN!

What should i do to force my paid VPN service to run with my fiber virgin media connection??
Anonymous Coward
User ID: 74643480
Estonia
04/09/2017 08:19 AM
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Re: My computers VPN software only works if i use my cellphones internet - computer experts please explain
Connected VPN usually creates additional routings in your PC, and internet traffic may be routed via those routes. Additionally established VPN tunnel may add new DNS server settings to your PC.

Both - VPN routings, and VPN related DNS, may not cooperate well with your primary home connection. You should consult with local provider or ask local IT tech to check your settings.
Anonymous Coward
User ID: 65578621
United States
04/09/2017 08:23 AM
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Re: My computers VPN software only works if i use my cellphones internet - computer experts please explain
Yep, sounds like your provider is blocking VPNs. Not cool.
Anonymous Coward
User ID: 1679756
United States
04/09/2017 08:30 AM
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Re: My computers VPN software only works if i use my cellphones internet - computer experts please explain
Some routers have a setting that let's you enable or disable VPN support.
Anonymous Coward
User ID: 74644978
Canada
04/09/2017 08:38 AM
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Re: My computers VPN software only works if i use my cellphones internet - computer experts please explain
Some routers have a setting that let's you enable or disable VPN support.
 Quoting: Anonymous Coward 1679756


Had a real problem getting into my router. Its not accepting the default passowrd, i think i might have to do a pinhole full reset on it.

I have ran the same VPN service for years on the same ISP Virgin Media.. Then the very day the UK said it will change the law and spy on everyones internet and keep the data, bam the VPN stopped working.
lightchild_uk

User ID: 72429277
United Kingdom
04/09/2017 09:12 AM
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Re: My computers VPN software only works if i use my cellphones internet - computer experts please explain
Reconnect with Virgin Media and your VPN and do a tracert instead of a ping, you can then see where the network is blocked.

Try using both domain name and ip address





GLP