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Message Subject My desktop computer keeps making a grinding noise!!
Poster Handle Anonymous Girl
Post Content
My printer won't print. It says it's "offline." I have spent the past 3 hours trying to get it to work. :/
 Quoting: Anonymous Girl


That typically means that your computer can't communicate with it. Check your connections to it. If it is a network printer make sure it's on the network.
 Quoting: Anonymous Coward 79211420


I don't really know how to do that.

I've run the troubleshooter, but it just keeps telling me that it's turned off when it's not. I've restarted everything. It's connected wirelessly so I'm sure it has something to do with the connection, I just don't know where to find that info.

I'm wondering if just uninstalling/reinstalling will help.
 Quoting: Anonymous Girl


You might try the suggested uninstall/reinstall first.

You can also check your wireless router. About 90% of the time that's done by opening your browser and typing in 192.168.1.1 in the address bar. Hit enter on the keyboard. This will take you into the router's control panel. It's a good place to check things. Don't actually change anything in there without writing it down, but you'll be able to see if the network finds the printer.


You can find your USB connection on the printer by looking for something like this:

[link to www.steves-digicams.com]

It's usually, though not always, close to the electrical plug in.

Get the proper cable and plug it into the computer directly. Won't work for the network, but you'll be able to print your stuff.

But the best thing might be to call technical support since you're not terribly familiar with this stuff. Keep telling them you're deaf until you get someone who speaks understandable English. Most of the time they can actually get you up and running although you might have to do a few useless steps before they find the problem.

Printers are the pits when they don't work because if you shake them up and drop them on the floor, they're usually finished.
 Quoting: Kamchatka


Thank you for the suggestions. I finally tackled it today. I deleted it and the downloaded the driver again. It's now working.
 
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