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Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down

 
Anonymous Coward
User ID: 78122093
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11/16/2020 06:34 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
I won't name the specific company, but they have 250+ sites across the country specializing in refrigerated and frozen storage and shipping. All sites systems are down and they've shut their gates so trucks can no longer enter to pickup product. I know this because I'm the supply chain director for a food company that sells refrigerated dairy products. We use this company as a third party logistics supplier and I'm completely unable to ship Thangsgiving orders from any of their sites across the country. I've got a rough day ahead of me workwise to figure out to mitigate any of this.

Be vigilant.
 Quoting: SleepysDad


Finally. I can answer questions because I work at the place he is talking about and I can confirm all systems went down yesterday at 1600. I haven't talked to anyone today yet.
 Quoting: Icguy42


All systems went down means a Hack took them down...

Could this be the initial Cyber Attacks that will take down the Infrastructure of the USA...

Keep Frosty...

smoking1
 Quoting: DuckNCover


Probably Ransomeware rather than a hack. All you need is one person to click on something with the wrong AV/Malware/Ransomware package in place and certain systems not patched to the latest and greatest versions.
Deplora_B

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11/16/2020 07:49 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
A twitter thread about this

[link to mobile.twitter.com (secure)]
Anonymous Coward
User ID: 79411146
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11/16/2020 08:45 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
A twitter thread about this

[link to mobile.twitter.com (secure)]
 Quoting: Deplora_B



bump
Anonymous Coward
User ID: 65853998
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11/16/2020 08:50 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
A twitter thread about this

[link to mobile.twitter.com (secure)]
 Quoting: Deplora_B



bump
 Quoting: Anonymous Coward 79411146


Various youtubers have been shouting from the rooftops about this for months and here it is


bump

siren2
Anonymous Coward
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11/16/2020 08:52 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
OP created this uncle intel thread almost 11 hours ago and now I’m seeing it on twitter across multiple posts

Great work OP
President Elect Samus79

User ID: 73124615
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11/17/2020 12:41 AM

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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
bump

Any updates? Is the system back to normal or is it going to cause major disruptions in the food supply??

Last Edited by Samus79 on 11/17/2020 12:42 AM
Out from the belly of a whale came a prophet, Amen!
President-Elect Vision Thing

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11/17/2020 02:46 AM

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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Maybe this is to accelerate the switch to blockchain tracking technologies like vechain and digibyte.
SleepysDad  (OP)

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11/17/2020 08:46 AM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Update, for those who said I was larping, here's the news


[link to www.bleepingcomputer.com (secure)]

It was a cyber attack

You go figure if you think this is a coincidence or if a cyber attack on our food distribution system the week before thanksgiving might be something more sinister.....
President Elect Samus79

User ID: 73124615
United States
11/17/2020 10:28 AM

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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
bump

This might be the start of the “Dark Winter”
Out from the belly of a whale came a prophet, Amen!
JustLurking1

User ID: 79503431
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11/17/2020 10:41 AM

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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Update, for those who said I was larping, here's the news


[link to www.bleepingcomputer.com (secure)]

It was a cyber attack

You go figure if you think this is a coincidence or if a cyber attack on our food distribution system the week before thanksgiving might be something more sinister.....
 Quoting: SleepysDad


Nope not a coincidence. Given the timing. Food and vaccine distribution and a cold storage facility. This all lines up together.

What sort of delays do you see, OP
DuckNCover

User ID: 79554611
United States
11/17/2020 11:20 AM

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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
I won't name the specific company, but they have 250+ sites across the country specializing in refrigerated and frozen storage and shipping. All sites systems are down and they've shut their gates so trucks can no longer enter to pickup product. I know this because I'm the supply chain director for a food company that sells refrigerated dairy products. We use this company as a third party logistics supplier and I'm completely unable to ship Thangsgiving orders from any of their sites across the country. I've got a rough day ahead of me workwise to figure out to mitigate any of this.

Be vigilant.
 Quoting: SleepysDad


Finally. I can answer questions because I work at the place he is talking about and I can confirm all systems went down yesterday at 1600. I haven't talked to anyone today yet.
 Quoting: Icguy42


All systems went down means a Hack took them down...

Could this be the initial Cyber Attacks that will take down the Infrastructure of the USA...

Keep Frosty...

smoking1
 Quoting: DuckNCover


oh noes the commies are spoiling our milks!
 Quoting: Beyond


Back on October 14, 1970 the Chinese detonated a 3.4 Mt air burst nuclear device. It's name was Chic-11. The fallout spread to the USA and contaminated the milk supply with Strontium 90...

It was in many papers, at that time...

They have taken it out of the search engines. You can't find it, even though I distinctly remember it and lived through that time period...

It's been Mandela Effected...
Anonymous Coward
User ID: 79411146
United States
11/17/2020 01:03 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
System slowly coming back online at americold now. Prolly doom off for now
 Quoting: Icguy42



Please keep us informed of what is going on and what implications this will have for the food supply.


.
Deplora_B

User ID: 48703372
United States
11/17/2020 03:26 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Update, for those who said I was larping, here's the news


[link to www.bleepingcomputer.com (secure)]

It was a cyber attack

You go figure if you think this is a coincidence or if a cyber attack on our food distribution system the week before thanksgiving might be something more sinister.....
 Quoting: SleepysDad


Nope not a coincidence. Given the timing. Food and vaccine distribution and a cold storage facility. This all lines up together.

What sort of delays do you see, OP
 Quoting: JustLurking1


Wonder if the hack was to see the cold storage response time? That sounds crazy, but Im thinking "how long can you turn the freezers off before anyone knows and the vaccine is destroyed?" Maybe that was data accessed while everything else was going on.
Pole Cat

User ID: 19416912
United States
11/17/2020 03:37 PM

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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Great thread

bump
Mr.Borg

User ID: 79641832
11/17/2020 04:04 PM

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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
I won't name the specific company, but they have 250+ sites across the country specializing in refrigerated and frozen storage and shipping. All sites systems are down and they've shut their gates so trucks can no longer enter to pickup product. I know this because I'm the supply chain director for a food company that sells refrigerated dairy products. We use this company as a third party logistics supplier and I'm completely unable to ship Thangsgiving orders from any of their sites across the country. I've got a rough day ahead of me workwise to figure out to mitigate any of this.

Be vigilant.
 Quoting: SleepysDad


Finally. I can answer questions because I work at the place he is talking about and I can confirm all systems went down yesterday at 1600. I haven't talked to anyone today yet.
 Quoting: Icguy42


All systems went down means a Hack took them down...

Could this be the initial Cyber Attacks that will take down the Infrastructure of the USA...

Keep Frosty...

: smoking1:
 Quoting: DuckNCover


Probably Ransomeware rather than a hack. All you need is one person to click on something with the wrong AV/Malware/Ransomware package in place and certain systems not patched to the latest and greatest versions.
 Quoting: Anonymous Coward 78122093


Almost certainly, an automated invasion of the cloud that scared security personnel, who preferred to pull the plug on all systems until they understood the damage.

More and more intelligent systems, more and more dumb people, a result that is so common and predictable.

I can bet they will operate via whatsapp and spreadsheets for a few weeks and then everything goes back to normal.

Despite the timing I see no relation to the pandemic, it is 2020, all systems and personnel are stressed, and under pressure we all fail, it is only a matter of time.
SleepysDad  (OP)

User ID: 73556435
United States
11/17/2020 04:36 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
OP here. Quick update today.

Americold’s internal warehouse management system is back up, and we are making some shipments. Very touchy situation as they restored from an ‘image’ at close of business Friday.

All phones/email are still completely down. I have my logistics supervisor stopping in twice today with paper and pens working with the Americold team to establish further pickup/dropoff appointments.

We are doin everything we can to make sure you get the yummy stuff to the grocers/restarants this holiday season. That being said, real damage has already been done.
Anonymous Coward
User ID: 79503431
Canada
11/17/2020 06:06 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
OP here. Quick update today.

Americold’s internal warehouse management system is back up, and we are making some shipments. Very touchy situation as they restored from an ‘image’ at close of business Friday.

All phones/email are still completely down. I have my logistics supervisor stopping in twice today with paper and pens working with the Americold team to establish further pickup/dropoff appointments.

We are doin everything we can to make sure you get the yummy stuff to the grocers/restarants this holiday season. That being said, real damage has already been done.
 Quoting: SleepysDad


Thanks for the update OP! Happy Thanksgiving to you and yours!
Thanks to all that works in the background and backbone of our country. Keeping America fed! :)
Bacon and Eggs

User ID: 79654080
United States
11/17/2020 06:17 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Tyson?
Bacon and Eggs; my favorite meal of the day.
Anonymous Coward
User ID: 79654373
United States
11/17/2020 07:37 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Just got an update from the GM in Allentown - their WMS is slowly coming back up. They have two loads completed for us. He says the system is still spotty and can't handle much load right now. Email/phones all still down.

I'm hoping (for my professional sake) that this was just a false alarm. I will update again tomorrow to let you know the status.

Based on some of the anon posts here - we've got folks on this board who are quite familiar with them. Someone even referenced their I-3PL system which their customer portal for viewing/entering orders.
 Quoting: SleepysDad


Asking for a friend...

Soooooo.....how close are you w/ GM in Allentown? Any chance you might be able to put in a good word for (2) 8pm inbound delivery appts so they get unloaded?

Any chance you have a contact @ Belvidere location? Had a 4pm there today turned away. Told him "We can't receive you today and don't know when we'll be able to." Paying driver a layover and hoping they'll unload him tomorrow... he's going back in the morning.
Anonymous Coward
User ID: 79654373
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11/17/2020 07:38 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Just got an update from the GM in Allentown - their WMS is slowly coming back up. They have two loads completed for us. He says the system is still spotty and can't handle much load right now. Email/phones all still down.

I'm hoping (for my professional sake) that this was just a false alarm. I will update again tomorrow to let you know the status.

Based on some of the anon posts here - we've got folks on this board who are quite familiar with them. Someone even referenced their I-3PL system which their customer portal for viewing/entering orders.
 Quoting: SleepysDad


Asking for a friend...

Soooooo.....how close are you w/ GM in Allentown? Any chance you might be able to put in a good word for (2) 8pm inbound delivery appts so they get unloaded?

Any chance you have a contact @ Belvidere location? Had a 4pm there today turned away. Told him "We can't receive you today and don't know when we'll be able to." Paying driver a layover and hoping they'll unload him tomorrow... he's going back in the morning.
 Quoting: Anonymous Coward 79654373


Shoot.... forgot to also ask about ATL Westgate... have another inbound for there too.
Anonymous Coward
User ID: 79411146
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11/17/2020 08:33 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
bump
Anonymous Coward
User ID: 79649169
United States
11/18/2020 08:27 AM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
SleepysDad any chance you can help me get drivers unloaded at Belvidere & Allentown/Fogelsville?

FYI All on this thread (and the idiots he keep bringing up vaccines when this is about Food & Beverage):
~~~~~~~~~~~~~~~~~~~~~~~~
• Americold experienced a system wide cyber-attack impacting their global operations
• This impacted their ability to receive and load orders from their facilities as well as their email servers
• As of this morning 11/17 Americold have since put work arounds in place to restore partial service in most locations allowing them to ship and receive product with the exception of Rochelle IL and Perryville MD
• Americold are currently working around the clock to restore full service at all sites including their ability to receive and send email. Any communication with Americold should be done by phone at this time
• All customers with appointments should plan to have their carriers show up to be loaded at their scheduled times except for Rochelle and Perryville
• Our Customer Development and Customer operations team will be working directly with customers to re-schedule any missed loads due to this service interruption
~~~~~~~~~~~~~~~~~~~~~~~~
At this time I called the Belvidere location and the phones work although I cannot reach anyone. I've also sent an email to multiple contacts and so far have not received an email kickback (yesterday the kickback was returned almost immediately).
Anonymous Coward
User ID: 79364823
United States
11/18/2020 10:09 AM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
...


Finally. I can answer questions because I work at the place he is talking about and I can confirm all systems went down yesterday at 1600. I haven't talked to anyone today yet.
 Quoting: Icguy42


All systems went down means a Hack took them down...

Could this be the initial Cyber Attacks that will take down the Infrastructure of the USA...

Keep Frosty...

smoking1
 Quoting: DuckNCover


oh noes the commies are spoiling our milks!
 Quoting: Beyond


Back on October 14, 1970 the Chinese detonated a 3.4 Mt air burst nuclear device. It's name was Chic-11. The fallout spread to the USA and contaminated the milk supply with Strontium 90...

It was in many papers, at that time...

They have taken it out of the search engines. You can't find it, even though I distinctly remember it and lived through that time period...

It's been Mandela Effected...
 Quoting: DuckNCover


I remember hearing about that as a kid. My parents were adamant about not buying milk for awhile but at some point they were told it was safe and the whole thing was overblown or something so things went back to normal. There are several major historical events like this that very few people remember. Another is the Mount St. Helen's eruption. You can find that online but most people don't remember it and if they do they've forgotten the enormity of it. The ash cloud was tremendous, blocked out the sun for days and landed as far north as southern Canada. It coated rooftops, roads and farm fields. The ash on the ground and in the air was so thick they sent out the guard to distribute supplies and masks in some places and it was actually causing roofs to collapse. Ours nearly did. My dad had to get up on our roof with a push broom because the sheet rock on the ceiling was cracking. Most people have no recollection of that at all even if they lived through it and you hardly ever hear it talked about in the media.

It's also amazing to me how few people remember or know that this nonsense with masks, social distancing, lock downs and so on has all happened before. Less than twenty years ago. During the first SARS "pandemic" under Bush, a lot of places in North America and Europe did essentially the same thing they're doing now. People were nowhere near as co-operative but none the less, leaders did it. I don't think quite as many places put in mask mandates but I know parts of California did. Stores put lines on the floor trying to control peoples movements and limited the number of people allowed inside. The news media has even reused some of the stories from back then. All of this was also done in the fifties during the Asian flu "pandemic" and the sixties during the Hong Kong Flu. People have short memories and what's worse is, these days if you can't find it online nobody believes you and if you do they say it's fake because it's online.

eyeroll2
Anonymous Coward
User ID: 76320280
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11/18/2020 10:21 AM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Why not name the company so we can validate ? Oh...that’s why, we would be able to confirm or deny, and it wouldn’t align with your story. Apparently you don’t have too busy a day since you posted here instead of mitigation huh ?

Highly probable scenario as many companies are struggling to keep their doors open during the pandemic. They could be the suppliers of the restaurant industry as well as groceries but without the supply demands of the restaurant industry they are unable to pay their bills nor meet payroll demands.

This type of sudden shutdown is usually required during bankruptcy filings or going out of business period. But of course we don’t know because you will not give the name and instead choose to spread doom and gloom without any verification, fake news is born in this manner
 Quoting: Blue Stealing


Yep. Just the usual.
Texan Buckeye

User ID: 22937658
United States
11/18/2020 10:22 AM

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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Why not name the company so we can validate ? Oh...that’s why, we would be able to confirm or deny, and it wouldn’t align with your story. Apparently you don’t have too busy a day since you posted here instead of mitigation huh ?

Highly probable scenario as many companies are struggling to keep their doors open during the pandemic. They could be the suppliers of the restaurant industry as well as groceries but without the supply demands of the restaurant industry they are unable to pay their bills nor meet payroll demands.

This type of sudden shutdown is usually required during bankruptcy filings or going out of business period. But of course we don’t know because you will not give the name and instead choose to spread doom and gloom without any verification, fake news is born in this manner
 Quoting: Blue Stealing


Yep. Just the usual.
 Quoting: Anonymous Coward 76320280


Read the thread, ac. It's in there. Other ac's figured it out.
Anonymous Coward
User ID: 79649169
United States
11/18/2020 02:47 PM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Just got an update from the GM in Allentown - their WMS is slowly coming back up. They have two loads completed for us. He says the system is still spotty and can't handle much load right now. Email/phones all still down.

I'm hoping (for my professional sake) that this was just a false alarm. I will update again tomorrow to let you know the status.

Based on some of the anon posts here - we've got folks on this board who are quite familiar with them. Someone even referenced their I-3PL system which their customer portal for viewing/entering orders.
 Quoting: SleepysDad


Asking for a friend...

Soooooo.....how close are you w/ GM in Allentown? Any chance you might be able to put in a good word for (2) 8pm inbound delivery appts so they get unloaded?

Any chance you have a contact @ Belvidere location? Had a 4pm there today turned away. Told him "We can't receive you today and don't know when we'll be able to." Paying driver a layover and hoping they'll unload him tomorrow... he's going back in the morning.
 Quoting: Anonymous Coward 79654373


All set in Belvidere... Got a door but told "it could be awhile before we get to you"
5a
Saskafrass

User ID: 5260456
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11/19/2020 01:07 AM

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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
Americold, those places are like the Loblaws. If one iota of the numbers on the paperwork is wrong then everything comes to a full stop.
Been to many of their facilities.
Everyone only can do their job, they will sit and stare at you not saying why everyone has halted work and you must be psychic to rectify the error.
They tend to be real nice people, but everyone is afraid of stepping on toes of other employees and management. Follow the SOP, follow the SOP, follow follow follow follow, follow the SOP.

Knowing how everything is run by the numbers, what's ordered, what's coming in, which dock, which level of cooling is required or dry storage, how long to off load and/or lumper. If you mess with the system it really makes for interesting times.
President Elect Samus79

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11/19/2020 07:55 PM

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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
bump hiding
Out from the belly of a whale came a prophet, Amen!
Buckeye Barney

User ID: 77896934
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11/25/2020 08:28 AM
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Re: Uncle Intel, largest cold/frozen storage operation in the US has had systems completely shut down
I got this confirmed by a high level individual at CVS.
They had the vaccines in storage for 3 months and were waiting a release date.





GLP