QWEST CHARGING ME FOR INTERNET THAT I DISCONNECTED

I had a cable service that I was canceling. I went to the office with the modem and my checkbook just in case I owed anything. I believe I was paid up if not ahead. They said I didn't owe anything and if the address was current if they had to send me anything. I assumed that was a pro rated refund. Two months later I got a bill for about a months worth of service. I'm thinking they were charging me for the time it took them to get a technician out to disconnect my service? Which is bullshit as there would be nothing outside my apartment to disconnect but perhaps a filter that would have nothing to do with my receiving service. It's probably crapping up my slave rating(credit report) as we speak.

Bottom line, every corporate service can and will do everything and anything they are able to get away with to increase shareholder value and show strong earnings. Even if its illegal, it comes down to cost/benefit analysis.

I wonder if it would help to contact (or threatent to contact) an agency such as the Better Business Bureau and report them?
It will be interesting to see what they have to say about this extra billing.

I for sure and going to cancel EVERY service with qwest now, and suggest that no one use qwest service if they can stay away from it.

I wonder if it would help to contact (or threatent to contact) an agency such as the Better Business Bureau and report them?
It will be interesting to see what they have to say about this extra billing.

I for sure and going to cancel EVERY service with qwest now, and suggest that no one use qwest service if they can stay away from it.



Sorry, I understand your frustration, really, but the BBB is a fraud as well, do not bother. I could get you links if you cared or you could do some research. Your ability to hurt them where it counts is limited. You MIGHT convince one or two people away, and with one flashy ad campaign and a deceptive introductory offer with 2 year contract they will kill. Cut your losses and move forward.

I contacted Qwest 2 months ago and told them I wanted internet service disconnected and to continue with only a limited metered phone service of about $10 a month.

I was quite late in returning the dsl modem, about a month late, but now they are billing me for 2 months of internet service 2 months after I asked them to stop internet service!

I am going to call them tomorrow and confront them on this bill.
Q - can they continue billing me for internet service simply because I was late in returning the dsl modem?

Q - how can I force them to not charge me for 2 months of internet service that I told them I did not want?

thanks

All monopolies suck. Internet, phone, TV...

Part of it is the help they hire. Unmotivated, underpaid and often disgruntled.

I once had a Directv guy turn on my satellite for one day (which they begged me to "suspend" instead of closing)so they could charge me. I realized the guy was disgruntled because I told him the dish was on my boat...jealous fuck wanted to screw with me.

I contacted Qwest 2 months ago and told them I wanted internet service disconnected and to continue with only a limited metered phone service of about $10 a month.

I was quite late in returning the dsl modem, about a month late, but now they are billing me for 2 months of internet service 2 months after I asked them to stop internet service!

I am going to call them tomorrow and confront them on this bill.
Q - can they continue billing me for internet service simply because I was late in returning the dsl modem?

Q - how can I force them to not charge me for 2 months of internet service that I told them I did not want?

thanks

It depends on when the dates and billing cycles were.

When did you phone to cancel,
when was your usual billing,
and when did you return the modem?

I contacted Qwest 2 months ago and told them I wanted internet service disconnected and to continue with only a limited metered phone service of about $10 a month.

I was quite late in returning the dsl modem, about a month late, but now they are billing me for 2 months of internet service 2 months after I asked them to stop internet service!

I am going to call them tomorrow and confront them on this bill.
Q - can they continue billing me for internet service simply because I was late in returning the dsl modem?

Q - how can I force them to not charge me for 2 months of internet service that I told them I did not want?

thanks

It depends on when the dates and billing cycles were.

When did you phone to cancel,
when was your usual billing,
and when did you return the modem?


I don't remember the date but I quit internet sometime in early November.
I was usually billed monthly for about $60.
I returned the modem about a month after I canceled service.
BUT if they are screwing with me for not returning the modem in a timely manner, then I expect to be charged for only the rental fee for the modem, not 2 extra months for internet service.

You had the modem that you could have used. Are you saying you really want a system where they are OBLIGATED to WATCH what you do online and charge accordingly?

They did not charge you for the modem, charge you for theft of the modem. Look up conversion, you caused them a monetary loss by failing to return the modem, charging for the service seems like a reasonable restitution.

I contacted Qwest 2 months ago and told them I wanted internet service disconnected and to continue with only a limited metered phone service of about $10 a month.

I was quite late in returning the dsl modem, about a month late, but now they are billing me for 2 months of internet service 2 months after I asked them to stop internet service!

I am going to call them tomorrow and confront them on this bill.
Q - can they continue billing me for internet service simply because I was late in returning the dsl modem?

Q - how can I force them to not charge me for 2 months of internet service that I told them I did not want?

thanks

It depends on when the dates and billing cycles were.

When did you phone to cancel,
when was your usual billing,
and when did you return the modem?


I don't remember the date but I quit internet sometime in early November.
I was usually billed monthly for about $60.
I returned the modem about a month after I canceled service.
BUT if they are screwing with me for not returning the modem in a timely manner, then I expect to be charged for only the rental fee for the modem, not 2 extra months for internet service.

That's probably how they really got you.
You probably can get one of the two months waived
unless you are "early-terminating."

For instance,
say you called to cancel on August 4th...
But they sent you your usual bill on July 15th to be paid on August 1st.
But you're already into this billing cycle and billed-for month.
Then, you don't have the modem returned before the next billing cycle/period changes.

You could have had your modem hooked up until the day you mailed it

and they will assume you did

and will charge you accordingly within their rights.

You could have called and then returned your modem immediately within a few days
and done this just before the next billing period began
and had no problems,
probably.
Too bad

You had the modem that you could have used. Are you saying you really want a system where they are OBLIGATED to WATCH what you do online and charge accordingly?

They did not charge you for the modem, charge you for theft of the modem. Look up conversion, you caused them a monetary loss by failing to return the modem, charging for the service seems like a reasonable restitution.


lol naw they could have charged me the $5 a month rent they were charging for the modem.
for them to charge me for 2 extra months of internet service when I told them to stop is unacceptable.
If anything, I owe them $10 modem rental and a month or 2 of $10/MO phone service.
Sure as hell not over a hundred.

You had the modem that you could have used. Are you saying you really want a system where they are OBLIGATED to WATCH what you do online and charge accordingly?

They did not charge you for the modem, charge you for theft of the modem. Look up conversion, you caused them a monetary loss by failing to return the modem, charging for the service seems like a reasonable restitution.


lol naw they could have charged me the $5 a month rent they were charging for the modem.
for them to charge me for 2 extra months of internet service when I told them to stop is unacceptable.
If anything, I owe them $10 modem rental and a month or 2 of $10/MO phone service.
Sure as hell not over a hundred.


They lost the profit from being able to offer that modem to another customer while you were obligated to return the modem. You owe them the rental for the modem and the lost income. They did not file charges for stolen property or file a lawsuit against you for conversion.

Conversion is a common law tort. A conversion is a voluntary act by one person inconsistent with the ownership rights of another.[1] It is a tort of strict liability.[2] Its criminal counterpart is theft.

[link to en.wikipedia.org]

If they had charged you then you would be responsible for the rental, the lost income plus reasonable attorney fees of probably around $4,000.

You had the modem that you could have used. Are you saying you really want a system where they are OBLIGATED to WATCH what you do online and charge accordingly?

They did not charge you for the modem, charge you for theft of the modem. Look up conversion, you caused them a monetary loss by failing to return the modem, charging for the service seems like a reasonable restitution.


lol naw they could have charged me the $5 a month rent they were charging for the modem.
for them to charge me for 2 extra months of internet service when I told them to stop is unacceptable.
If anything, I owe them $10 modem rental and a month or 2 of $10/MO phone service.
Sure as hell not over a hundred.


They lost the profit from being able to offer that modem to another customer while you were obligated to return the modem. You owe them the rental for the modem and the lost income. They did not file charges for stolen property or file a lawsuit against you for conversion.

Conversion is a common law tort. A conversion is a voluntary act by one person inconsistent with the ownership rights of another.[1] It is a tort of strict liability.[2] Its criminal counterpart is theft.

[link to en.wikipedia.org]

If they had charged you then you would be responsible for the rental, the lost income plus reasonable attorney fees of probably around $4,000.


Interesting! Conversion.
I wonder if they are liable for convesion for selling my name and address to marketing companies? I know because I used a certain middle initial with qwest that I've used no where else.

But, what you are saying, I bet, is the argument qwest will give me. Good call.
However, when I talk with them I'm going to cancel ALL my services with them. I'm sure they have more modems sitting on the shelf than they do dsl internet customers.

You had the modem that you could have used. Are you saying you really want a system where they are OBLIGATED to WATCH what you do online and charge accordingly?

They did not charge you for the modem, charge you for theft of the modem. Look up conversion, you caused them a monetary loss by failing to return the modem, charging for the service seems like a reasonable restitution.


lol naw they could have charged me the $5 a month rent they were charging for the modem.
for them to charge me for 2 extra months of internet service when I told them to stop is unacceptable.
If anything, I owe them $10 modem rental and a month or 2 of $10/MO phone service.
Sure as hell not over a hundred.


They lost the profit from being able to offer that modem to another customer while you were obligated to return the modem. You owe them the rental for the modem and the lost income. They did not file charges for stolen property or file a lawsuit against you for conversion.

Conversion is a common law tort. A conversion is a voluntary act by one person inconsistent with the ownership rights of another.[1] It is a tort of strict liability.[2] Its criminal counterpart is theft.

[link to en.wikipedia.org]

If they had charged you then you would be responsible for the rental, the lost income plus reasonable attorney fees of probably around $4,000.


Interesting! Conversion.
I wonder if they are liable for convesion for selling my name and address to marketing companies? I know because I used a certain middle initial with qwest that I've used no where else.

But, what you are saying, I bet, is the argument qwest will give me. Good call.
However, when I talk with them I'm going to cancel ALL my services with them. I'm sure they have more modems sitting on the shelf than they do dsl internet customers.


It would not surprise me if they did sell your information. Did you opt out? The burden is on you to prevent your information from being sold. They may have more modem's than subscribers which could be determined in a court of law, but in general remember the golden rule, whoever has the most gold wins.

Patent trolls make reasonable amounts of money for frivolous patents because its cheaper to pay $25k, $100k etc to get a license to a worthless patent than it is to spend millions defending against the worthless patent.

[link to en.wikipedia.org]

The U.S. system, in general, you have to pay your own legal expenses even if you win. So you could win a fight against any multi-national fortune 500 corporation and the judge could say this hypothetical corporation blatantly violated such and such law, and that might make you feel really good about yourself, but it wont pay the millions in attorney fees you accumulated in the fight.