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Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?

 
Angelic_Warrior
User ID: 23290196
United States
02/08/2013 02:06 PM
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Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
Ok, so I've had problems accessing my Microsoft Word for awhile now. Everytime I try I get a message with the red circle and X.

Runtime Error Program C:\Program Files\Microsoft Works\wkgdcach.exe.

"This application has requested the Runtime to terminate in an usual way".

It's been like this for a year or so. My husband just found out about it and has been trying to fix and is starting to get on my nerves. He is very well intentioned but will not let it rest. He's fairly good with computers but this is out of his league.

I have tried uninstalling and reinstalling but that doesn't do anything.

He went on his user ID side and was able to access Word there but I can not on my user side. ????

Any thoughts?
AtsuiPanda

User ID: 16510251
United States
02/08/2013 02:07 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
[link to www.google.com (secure)]
:/sdfhasdfshasd/:
Those who live by the sword die by the sword, those who don't live by the sword are subject to those who do.
Angelic_Warrior  (OP)

User ID: 23290196
United States
02/08/2013 02:36 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
 Quoting: AtsuiPanda



Thanks but I've been through all that. Didn't work out.
But the natural man receiveth not the things of the Spirit of God: for they are foolishness unto him: neither can he know them, because they are spiritually discerned.
I Corinthians 2:14

God doesn't choose favorites.. They choose HIM

It is not the greatness of my faith that moves mountains but my faith in the greatness of God
Angelic_Warrior  (OP)

User ID: 23290196
United States
02/08/2013 02:36 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
Bumping for a computer mind bump
But the natural man receiveth not the things of the Spirit of God: for they are foolishness unto him: neither can he know them, because they are spiritually discerned.
I Corinthians 2:14

God doesn't choose favorites.. They choose HIM

It is not the greatness of my faith that moves mountains but my faith in the greatness of God
Anonymous Coward
User ID: 32915728
United States
02/08/2013 02:39 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
download the c++ runtime libraries from Microsoft, there should be a huge package with all that you need. It's either this, or the OS had a nasty virus previously and that is what is causing this.
Anonymous Coward
User ID: 28771680
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02/08/2013 02:39 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
[link to download.cnet.com]
Anonymous Coward
User ID: 16629746
United Kingdom
02/08/2013 02:40 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
reinstall runtime libraries
Anonymous Coward
User ID: 33445004
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02/08/2013 02:41 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
wkgdcach.exe

Microsoft Works Font Cache

one of the system services is conflicting with the application.


reboot your computer in safe mode if works - works, then my diagnosis is correct.

i can help more if you complete this step.
Angelic_Warrior  (OP)

User ID: 23290196
United States
02/08/2013 02:42 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
download the c++ runtime libraries from Microsoft, there should be a huge package with all that you need. It's either this, or the OS had a nasty virus previously and that is what is causing this.
 Quoting: Anonymous Coward 32915728


What's the OS?

Thanks for your input!
But the natural man receiveth not the things of the Spirit of God: for they are foolishness unto him: neither can he know them, because they are spiritually discerned.
I Corinthians 2:14

God doesn't choose favorites.. They choose HIM

It is not the greatness of my faith that moves mountains but my faith in the greatness of God
Anonymous Coward
User ID: 32915728
United States
02/08/2013 02:42 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
or, you can try this here...

[link to www.geeksnerrors.com]
Angelic_Warrior  (OP)

User ID: 23290196
United States
02/08/2013 02:44 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
or, you can try this here...

[link to www.geeksnerrors.com]
 Quoting: Anonymous Coward 32915728


Thanks.. I'm off to try safe mode, that's seems the easiest at the moment.
But the natural man receiveth not the things of the Spirit of God: for they are foolishness unto him: neither can he know them, because they are spiritually discerned.
I Corinthians 2:14

God doesn't choose favorites.. They choose HIM

It is not the greatness of my faith that moves mountains but my faith in the greatness of God
Anonymous Coward
User ID: 28771680
United States
02/08/2013 02:44 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
 Quoting: Anonymous Coward 28771680
Anonymous Coward
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02/08/2013 02:44 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
 Quoting: Anonymous Coward 28771680

 Quoting: Anonymous Coward 28771680


That's a free program that will auto detect and fix any errors you're getting.
Anonymous Coward
User ID: 33445004
United Kingdom
02/08/2013 02:44 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
wkgdcach.exe

Microsoft Works Font Cache

one of the system services is conflicting with the application.


reboot your computer in safe mode if works - works, then my diagnosis is correct.

i can help more if you complete this step.
 Quoting: Anonymous Coward 33445004


i have done the hard work for you

follow these steps

1.Click Start, and then click Printers and Faxes.

2.Right-click the Adobe Distiller printer driver, and then click Delete.

3.Click Yes to confirm that you want to delete the Adobe Distiller printer driver.
Anonymous Coward
User ID: 33445004
United Kingdom
02/08/2013 02:45 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
op do not download any programs that claim to fix the errors, they are mostly fraud.

shame on all you trying to advise the op to do this.
Anonymous Coward
User ID: 31194169
Canada
02/08/2013 02:46 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
or, you can try this here...

[link to www.geeksnerrors.com]
 Quoting: Anonymous Coward 32915728


lol, I wouldn't download anything from that site, OP.
Anonymous Coward
User ID: 31194169
Canada
02/08/2013 02:49 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
[link to answers.microsoft.com]
Useless Cookie Eater

User ID: 29696048
United States
02/08/2013 02:52 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
or, you can try this here...

[link to www.geeksnerrors.com]
 Quoting: Anonymous Coward 32915728


lol, I wouldn't download anything from that site, OP.
 Quoting: Anonymous Coward 31194169


Definitely stay clear of that site.
Reeks of malware.


OP....uninstalling and reinstalling of MS Office, which I assume is part of your WORD install, should do the trick.


Just make sure you UNINSTALL ALL OF IT before reinstalling.
Anonymous Coward
User ID: 33445004
United Kingdom
02/08/2013 02:52 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
or, you can try this here...

[link to www.geeksnerrors.com]
 Quoting: Anonymous Coward 32915728


lol, I wouldn't download anything from that site, OP.
 Quoting: Anonymous Coward 31194169


Definitely stay clear of that site.
Reeks of malware.


OP....uninstalling and reinstalling of MS Office, which I assume is part of your WORD install, should do the trick.


Just make sure you UNINSTALL ALL OF IT before reinstalling.
 Quoting: Useless Cookie Eater


does not work
Anonymous Coward
User ID: 31313630
United States
02/08/2013 02:54 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
Microsoft fitit repair site.

This "IS" a microsoft site.

It has many fix programs depending on what area you have issues with.

Feel free to goole the site to be sure it is safe.

peace
Anonymous Coward
User ID: 31313630
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02/08/2013 02:55 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
the link:


[link to support.microsoft.com]
Useless Cookie Eater

User ID: 29696048
United States
02/08/2013 02:56 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
or, you can try this here...

[link to www.geeksnerrors.com]
 Quoting: Anonymous Coward 32915728


lol, I wouldn't download anything from that site, OP.
 Quoting: Anonymous Coward 31194169


Definitely stay clear of that site.
Reeks of malware.


OP....uninstalling and reinstalling of MS Office, which I assume is part of your WORD install, should do the trick.


Just make sure you UNINSTALL ALL OF IT before reinstalling.
 Quoting: Useless Cookie Eater


does not work
 Quoting: Anonymous Coward 33445004


She didn't say she uninstalled all of it.
So how you YOU know that???
Are you physic???

thwak
Anonymous Coward
User ID: 23554071
United States
02/08/2013 02:59 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
OP, if you ever get this problem straightened out, you should make a system image to DVD for future restoring your Operating System should the need arise. I make a system image copy every three months and back up all my data files and directories to a USB 32Gb plug-in drive. My system image is usually 12 DVD disks.
Anonymous Coward
User ID: 33445004
United Kingdom
02/08/2013 03:00 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
...


lol, I wouldn't download anything from that site, OP.
 Quoting: Anonymous Coward 31194169


Definitely stay clear of that site.
Reeks of malware.


OP....uninstalling and reinstalling of MS Office, which I assume is part of your WORD install, should do the trick.


Just make sure you UNINSTALL ALL OF IT before reinstalling.
 Quoting: Useless Cookie Eater


does not work
 Quoting: Anonymous Coward 33445004


She didn't say she uninstalled all of it.
So how you YOU know that???
Are you physic???

thwak
 Quoting: Useless Cookie Eater


well for starters she doesn't have ms office, she is using microsoft works.

secondly she stated that the uninstall and reinstall did not work.

thirdly i have already identified above that the problems is a common one relating to having adobe distiller printer driver as the main printer or a corrupt printer driver.

there?
Anonymous Coward
User ID: 23554071
United States
02/08/2013 03:04 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
Hooray! I finally got it fixed! It took two hours on the phone with the Microsoft guy in India to work through a number of scenarios. He finally put me into safe mode and we found that the program worked perfectly while little else was running. It was then a matter of rebooting to the regular mode and eliminating one service at a time until we found the one that was causing the problem. Finally! Thanks to all who tried to help. [link to forums.techguy.org]
Anonymous Coward (OP)
User ID: 23290196
United States
02/08/2013 03:10 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
wkgdcach.exe

Microsoft Works Font Cache

one of the system services is conflicting with the application.


reboot your computer in safe mode if works - works, then my diagnosis is correct.

i can help more if you complete this step.
 Quoting: Anonymous Coward 33445004




Ok.. sorry about that. I could access it in safe mode.
Useless Cookie Eater

User ID: 29696048
United States
02/08/2013 03:11 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
...


Definitely stay clear of that site.
Reeks of malware.


OP....uninstalling and reinstalling of MS Office, which I assume is part of your WORD install, should do the trick.


Just make sure you UNINSTALL ALL OF IT before reinstalling.
 Quoting: Useless Cookie Eater


does not work
 Quoting: Anonymous Coward 33445004


She didn't say she uninstalled all of it.
So how you YOU know that???
Are you physic???

thwak
 Quoting: Useless Cookie Eater


well for starters she doesn't have ms office, she is using microsoft works.

secondly she stated that the uninstall and reinstall did not work.

thirdly i have already identified above that the problems is a common one relating to having adobe distiller printer driver as the main printer or a corrupt printer driver.

there?
 Quoting: Anonymous Coward 33445004


1) All of MS Works needs to be removed and reinstalled then.
2) Ego much? You identified it?? 1rof1
Funny, I didn't see her agree about anything with regards to it being a printer driver.
That was your ASSUMPTION at best.

People like you amuse me.

applause

Last Edited by Useless Cookie Eater on 02/08/2013 03:13 PM
Anonymous Coward
User ID: 33445004
United Kingdom
02/08/2013 03:12 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
wkgdcach.exe

Microsoft Works Font Cache

one of the system services is conflicting with the application.


reboot your computer in safe mode if works - works, then my diagnosis is correct.

i can help more if you complete this step.
 Quoting: Anonymous Coward 33445004




Ok.. sorry about that. I could access it in safe mode.
 Quoting: Anonymous Coward 23290196


follow these steps

1.Click Start, and then click Printers and Faxes.

2.Right-click the Adobe Distiller printer driver, and then click Delete.

3.Click Yes to confirm that you want to delete the Adobe Distiller printer driver.

if this does not work then delete the active printer also.
Anonymous Coward (OP)
User ID: 23290196
United States
02/08/2013 03:12 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
By the way.. I have Vista if that matters.
Anonymous Coward
User ID: 33445004
United Kingdom
02/08/2013 03:12 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
...


does not work
 Quoting: Anonymous Coward 33445004


She didn't say she uninstalled all of it.
So how you YOU know that???
Are you physic???

thwak
 Quoting: Useless Cookie Eater


well for starters she doesn't have ms office, she is using microsoft works.

secondly she stated that the uninstall and reinstall did not work.

thirdly i have already identified above that the problems is a common one relating to having adobe distiller printer driver as the main printer or a corrupt printer driver.

there?
 Quoting: Anonymous Coward 33445004


1) All of MS Works needs to be removed and reinstalled then.
2) Ego much? You identified it?? 1rof1
Funny, I didn't see her agree about anything with regards to it being a printer driver.
That was you ASSUMPTION at best.

People like you amuse me.

applause
 Quoting: Useless Cookie Eater


please stop wasting my time.
Anonymous Coward
User ID: 33445004
United Kingdom
02/08/2013 03:14 PM
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Re: Computer Issue - Any Geeks Here Know How to Fix Runtime Error Problem?
wkgdcach.exe

Microsoft Works Font Cache

one of the system services is conflicting with the application.


reboot your computer in safe mode if works - works, then my diagnosis is correct.

i can help more if you complete this step.
 Quoting: Anonymous Coward 33445004




Ok.. sorry about that. I could access it in safe mode.
 Quoting: Anonymous Coward 23290196


follow these steps

1.Click Start, and then click Printers and Faxes.

2.Right-click the Adobe Distiller printer driver, and then click Delete.

3.Click Yes to confirm that you want to delete the Adobe Distiller printer driver.

if this does not work then delete the active printer also.
 Quoting: Anonymous Coward 33445004


this also occurs if you have over 300 fonts installed, but considering it works on other user profiles i doubt it is the fonts problem.





GLP